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Amazon Prime Now Restaurants Review
Amazon is really looking to shake up a number of different industries with their various initiatives including their same delivery service Prime Now. In case you don’t know, Prime Now is a limited catalog 1 hour delivery service for Prime Members that is available in many cities. I did a full review of the normal Prime Now service previously and you can find that here.
Recently Amazon has started adding another service to Prime Now called Amazon Restaurants. Amazon Restaurants is a food delivery service that will be rolling out to all Prime Now cities, but for now is only available in Seattle, New York and a couple of other test markets. It is a direct competitor to Seamless, Grubhub, Eat24 and Delivery.com.
Prime Now Restaurants Experience in New York
Yesterday I happened to open up my Prime Now app to see if I could order an HDMI cable for my laptop and saw the new food delivery option popup. Since my wife and I wanted some real food and didn’t feel like going to a restaurant with the baby, we decided to order . For now Amazon is also giving $10 off your first order with the code CHOWDOWN which is nice as well.
After locating a restaurant that sounded good, we placed the order through the Prime Now app and received our $10 discount. Note that a suggested tip is added when ordering, but it can be changed. With that said, the drivers aren’t supposed to accept cash so make sure the tip added is the amount you want to give the driver.
Placing the Order
Our order was placed at 8:27pm and the delivery estimate we were given was 9pm to 9:25pm. Not bad. Unfortunately, things didn’t work out that way. Just like with Prime Now, Amazon Restaurants keeps you up to date with your delivery status and you can even track the driver. At 8:45pm we received a message that our food was on the way and then a few minutes later we received a message that the driver was arriving. Indeed I pulled open the app and he was on the next block so my wife headed downstairs to meet him.
Then, something bad happened. He began moving in the WRONG direction and before long he was 20 blocks away. Amazon has an option to contact the driver via the app and we called him to have him ask if we still wanted the food. What?!? Then, he explained that the restaurant gave him the wrong order and he was going back. In the mean time my wife was already waiting.
Without stretching this out too long, it took a total of 1 hour and 36 minutes for our driver to deliver the food. Much longer than the maximum of 58 minutes quoted, but at least the food was hot. The driver did apologize and genuinely seemed sorry. I thought about contacting Amazon to ask for a discount, but I automatically received the following email:
While I was a bit frustrated with the experience, especially with getting the food so late, I have to applaud Amazon for automatically sending out a future discount when an order takes longer than expected. I also feel $10 is fair compensation and thus never was compelled to contact them.
Amazon’s delivery service seemingly has some kinks to work out, but I think their app is top notch and the ability to track the driver’s progress is very nice as well. I am also impressed with their automated discount issued for a late delivery. It is a nice little touch. Even though my experience wasn’t good, I would definitely try the service out again, since I have had nothing but good experiences with Prime Now thus far.
Have you used Amazon Restaurants before? What have your experiences been like? Let us know in the comments!
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