How Do You Expect Hotel Elite Status to be Recognized?

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Hyatt Regency Valencia

To Recognize or Not to Recognize

I am traveling the next few days and just checked into the Hyatt Regency Valencia for the night. Thanks to the very generous Hyatt Diamond Challenge, I am a Diamond member, which is the top level of the Gold Passport program.

Thanks to this hobby, I also have Club Carlson Gold, IHG Rewards Platinum, SPG Gold & Hilton Gold statuses. Basically, when I stay in a hotel, I normally have one kind of elite status or the other.

Should I Be Acknowledged

Tonight when I arrived at the hotel, the front desk agent never once thanked me for my loyalty or acknowledged my Diamond status at all.

I think the only reason this lack of acknowledgement really stood out was that it is so outside the norm from my other Hyatt experiences. Normally they go over the top to thank and acknowledge elites.

I have found that other chains like IHG barely recognize elite status on most occasions. This definitely varies from hotel to hotel and country to country, but each chain handles things slightly differently.

Not A Complaint. Just a Curiosity

Before I go any further, I do not want you to misunderstand what I am saying. I am not complaining about the way I was treated tonight. The front desk agent was pleasant and thus provided me with good service.

After noticing he failed to acknowledge my status, I began thinking about others and how they handle such a thing. Most readers of this site have one status or another, so I want to know what you think.

Do you prefer to be acknowledged when checking in? Does it really matter to you? Do you expect a room upgrade or other published benefit every time? How do you handle not being given one.

Generally I am a really passive person and don’t really mind, however I have played spoiled from time to time. Tonight is definitely not one of those times as I am happy to be watching football in my normal room here at the Hyatt Regency.

Let me know what you think? What do you do when you aren’t properly acknowledged or given all of your elite benefits? I am curious! Comment away!


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9 COMMENTS

  1. Having earned elite with several groups over the past decade, some chains tend to work harder to acknowledge their elite members than others. Marriott has been quite good at this, as have about 1/2 of the choice properties I’ve stayed at.

    The whole state of loyalty programs is changing & shifting to reflect a new era, especially with more people earning basic elite status more often. The four-tier/five tier system is slowly becoming the norm, while the ‘silver’ or ‘gold’ level elite members are pretty much treated like their basic customers would be. Airlines themselves are guilty of this, with only MP1K and higher at United recognized – and even then, that is a rarity these days. Loyalty programs themselves are shifting to reflect the new era of travelers, and not necessarily for the good overall, but more to suit the bottom line of the operator.

  2. I don’t even necessarily “expect” anything, but it is nice to at least have it mentioned, especially when I’m at the very top status (Diamond, etc). Maybe that’s because most of my status is earned by not very much loyalty (credit cards and status matches)

    All I really would like is that hotels provide whatever benefits are written as part of the chain’s elite program. If Best Western says that Diamond members should be given a welcome gift upon arrival, then when I arrive, I expect a welcome gift. It doesn’t even necessarily have to be anything special – generally if I have a choice I’ll take the points.

    • I agree with you Dan. Unfortunately they don’t always provide all of the benefits. It is difficult to know when to complain and when not to. In this case I was given the benefits (maybe not a room upgrade, but that is based on availability) so there really isn’t anything to complain about.

      As Jake said in another comment, when it is a special trip then I fully expect and look forward to the benefits. For shorter business stays or ones when we are on a family road trip then it is less important.

  3. As a Hyatt & Hilton Diamond, my experience has been that both are good at recognizing status. Probably 60% of the time they’ll say, “I see your Diamond status here.” 30% of the time they’ll say “thank you for your loyalty” and 10% of the time it goes unrecognized. In those 90% instances, I’ll thank them for mentioning it.
    I normally don’t care much about the benefits I receive unless I don’t get a King Size bed – then I’ll absolutely say something as sleeping with my legs hanging off the bed is where I draw the line.
    If my wife is with me, and it’s a resort then I’m a completely fussy little b*tch about all of my benefits…seriously. 45+ annual weeks on the road, with loyalty to their brand had best be recognized or there’s gonna be a problem. Entitled? No. Better or more important than other guests? Definitely not. However, a deal is a deal. I’m loyal and you’ve agreed to reward that loyalty.

  4. I have a love/hate relationship with this particular property. I love the property itself but have had horrible customer service issues here (at the front desk, with the valet, and with the restaurant). Its still my property of choice when I’m there as it’s physically beautiful and close to my local client, but I always brace myself to be underwhelmed by the people.

  5. I think the best approach is to ask if your (hotel loyalty program) name is linked to the reservation. Something like, “did I remember to add my Hyaty gold passport number to the reservation?” Then when they check, they will usually see the elite status and should proceed as expected.

    At other times, I will stop by the front desk after checking in and ask them a question. Then I follow that up by asking if that policy is the same for (hotel loyalty program) (elite status) members. You usually get different answers to those 2 questions.

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