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Officemax Deal Denial & Clarification
The other day I was one of the first to break the news of an unpublished deal at Officemax on Mastercard gift cards. It was a great deal and I know a lot of you went out to Officemax stores and raided their limited supply of cards. I myself went out to a store and had an experience that wasn’t so positive.
As I reported in my original post, the terms of the deal are 1 per household/business. This is of course not always enforced, but when it is, the store should enforce the rules as written. Unfortunately a local store decided that because my wife and I arrived in the same vehicle that we were only eligible for one set of cards.
This Has Happened Before
The really frustrating part of this is that I have had the same exact issue at this same store. Because of a similar problem during a deal earlier in the year, I have the email address of the store manager. Instead of creating a scene, I just went home and emailed him asking why his store still isn’t enforcing the rules. His response was interesting to me. Here are some of the things he said:
- Each business is entitled to its own deal as written in the terms. He had also confirmed this when I had the same problem months ago, but he reconfirmed it for me. Apparently the employees aren’t trained this way, since my wife and I both own separate businesses and the cards we were using were small business cards with the business names on them. Note: You need to use cards for the separate businesses. They won’t take your word for it.
- Office Depot corporate is very concerned about money laundering and they are actively training reps to look for fraud. This is an active focus topic for them, so we are more likely to see increase scrutiny when purchasing gift cards.
- This sale was sponsored by Mastercard. I don’t know if this really matters, but I found it interesting. I have always suspected that these various deals were sponsored by Visa/MC, etc.
If you have separate businesses and are using business cards to pay, then you should be eligible for 1 deal per business as is stated in the terms. It seems though that representatives are being held responsible for allowing fraud and thus everyone is a little on edge. This makes sense, but it can have a frustrating result. I am over it, but thought this information may be of use to some of you.
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