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Uber's customer service used to be good, but a recent laughably terrible experience proves the customer is no longer the focus.
A behind the scenes look at the Southwest Airlines social media department which is growing fast to deal with customer demand.
American Express continues to cut costs and lower the customer experience. What has happened to the corporate culture at this once premium brand?
A look at how companies have empowered their social media teams to make interacting online far superior to calling in over the telephone.
A final follow up regarding my recent issue on a United flight including what I was offered and how it my social media presence helped me to get a resolution.
Details of a recent United customer service failure I encountered after contacting them regarding poor service on a recent flight.
I have recently had issues with both Staples & UPS. One company went above and beyond to help while the other failed in so many ways.
A follow up to a couple of posts about customer service issues that I experienced with SPG & Hyatt over the past month. and how they were resolved.
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