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My Laughable & Terrible Uber Customer Service Experience

Uber's customer service used to be good, but a recent laughably terrible experience proves the customer is no longer the focus.

A Behind the Scenes Look Inside Southwest Airlines’ Social Media Headquarters...

A behind the scenes look at the Southwest Airlines social media department which is growing fast to deal with customer demand.

Amex Customer Service Sucks! What Is Wrong with the Culture of...

American Express continues to cut costs and lower the customer experience. What has happened to the corporate culture at this once premium brand?

Why Is Customer Service via Twitter So Much Easier & More...

A look at how companies have empowered their social media teams to make interacting online far superior to calling in over the telephone.

Social Media is Powerful & A Final Resolution to my United...

A final follow up regarding my recent issue on a United flight including what I was offered and how it my social media presence helped me to get a resolution.

United’s Customer Service Response to the Falling Roof Panel & Slow...

Details of a recent United customer service failure I encountered after contacting them regarding poor service on a recent flight.

Two Extremes of Customer Service – A Company That Goes Above...

I have recently had issues with both Staples & UPS. One company went above and beyond to help while the other failed in so many ways.

The Anti-Rant – SPG & Hyatt Customer Service Issues Solved

Customer Service Issues - Anti Rant
A follow up to a couple of posts about customer service issues that I experienced with SPG & Hyatt over the past month. and how they were resolved.

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