My American Express Platinum Retention Call – Round 2

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Platinum retention offer

My American Express Platinum Retention Offer Results

The annual fee posted for my Ameriprise Financial American Express Platinum card a few weeks ago.  I decided to give American Express a call and see what type of Platinum retention offer I could get.  If you remember last year I called on this same card and received a decent enough offer that I kept the card.  I was curious if I would get a similar retention offer this time around.

RELATED: Bethany’s Platinum Retention Phone Call – What Kind Of Offer Did She Get?

Details On The Card

The Ameriprise Financial version of the Platinum card is unique in the fact that the annual fee is waived the first year.  You also have the opportunity to add up to 3 Authorized Users at no charge the first year.  This is a good option if you have already had the regular personal Platinum, hopefully with a 100K welcome offer, because this version comes with no welcome offer.

I have only put a few thousand dollars of spend on the card from Amex Offers, Airline Credits, Saks Fifth Avenue credits, and a few taxes and fees on award flights. Because of this, and because of what I received last year, I was not expecting much.

My Retention Offer

My retention offer was a big fat nada, zilch, a lump of coal, a whole lot of nothing!  The American Express representative told me about all of the credits and perks I would be passing up.  When I asked if there were any offers to offset the annual fee he said no because I had one last year.  I have heard of them doing this more often lately. Some people are only getting a retention offer every other year.

RELATED: What I Have Noticed With Those 10K Pay Over Time Offers

Conclusion

I was kind of hoping that I would get an offer that I couldn’t pass up like 30,000 points etc.  If it had been a regular Platinum version I probably would have downgraded to the new Gold card but I would have had to take the Ameriprise Financial version which isn’t the same thing. My next move is to pick up the Charles Schwab version since I have never had that one.

Let me know your recent retention offers on the Amex Platinum card in the comments section.

 

 


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12 COMMENTS

  1. Had the amex plat for year and half put 10k organic spend on it. Called for return offer and got one immediately for a friendly customer rep. 30k MR for 4k spend in 3 months. I took it!

        • In the past it has not been a problem. My wife got the bonus on the Mercedes card after having the vanilla version. Amex is always moving the goal posts though so it is not guaranteed though.

  2. I just cancelled mine after having it for over 3yrs. I’ve never called to cancel or request anything previously. They didn’t offer me a dang thing. I assumed they would throw points at me or something. The guy didn’t ask me any questions. To be fair, I also didn’t fuss about it because I wanted the card out of my rotation. I was just a bit surprised at how much the rep didn’t give a sh&!.

    • That is surprising since they hadn’t offered you anything in the past. You would think they would be desperate to keep people these days with everything they have lost the last few years.

  3. They need to get their centurion club crowds under control, drop the Uber credit and drop the fee back down to where it was before the Uber credit. I don’t think I have had a satisfying visit to a centurion lounge in the last year or two which makes it very difficult to see the point in continuing on with this high fee. I barely even charge airfare for the 5x points anymore because the trip cancellation coverage that comes with the Sapphire is too important to pass up for family travel for an extra 2 points per dollar.

    • I wouldn’t mind the increase if the Uber credit wasn’t broken down to small amounts per month. It is made that way to increase breakage. I would rather have $100 credit that works like an airline incidental versus a $200 broken out by month but that is me.

  4. Not true. If you have no use for the uber credit you can just order ubereats every month for one of your readers. There is no reason for breakage.

    • That is forcing you to order Uber Eats though when you otherwise might not. Many of the delivery fees cut into that as well – some around $7 by me. They do this for breakage…that is the only reason they break up the credit per month.

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