Does Amex Have a Business Gold Glitch? Not Properly Paying 4X Earning?

15
Disclosure: Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. Links in this post may provide us with a commission.

Does Amex Have a Business Gold Glitch? Not Properly Paying 4X Earning?

If you have a American Express Business Gold card you may want to check recent statements. Reader JB San Diego commented the following on my post about how Amex was denying points on Simon Malls purchases:

This is only one data point but I thought it was worth alerting everyone since Amex was unwilling to credit back further than the end of March for some reason.  That seems like an outrageous rule but maybe they will randomly gift affected people points down the road. If gas is one of your top two spend categories be sure to check and see if your points properly posted.  You may want to check your other selected categories as well just to be safe. We have heard from some Facebook Group members that they had issues with other categories too.

Share any positive or negative data points you have in the comments section, thanks!


Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.


The responses below are not provided or commissioned by any advertiser or bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by any advertiser. It is not any advertiser's responsibility to ensure all posts and/or questions are answered.

15 COMMENTS

  1. There are many people who i know of who hasnt gotten bonus points for gas station or even restaurants.( not the msr, i got the msr bonus. Am talking about the 4x points). I contacted amex, MR team called me and said there is a problem and will be resolved by 22nd. I personally dont trust those words but am sure its a glitch since for last 2 statements i havnt gotten the bonus, i only see the base points posted.

  2. Might not be related, but using the old blue cash, or the everyday preferred, Kroger gas station spending doesn’t get any bonus, it’s weird because you’d think it should fall between either a gas station or a supermarket, which are both in the bonus category. Had this happen numerous times.

  3. I have the Gold card and do not shop at Simon, but I did receive all of my points when my statement closed earlier in May.

  4. Still haven’t gotten 4x for shipping – they fast tracked the 15k but still waiting for it to 4x. They stated they didn’t know about the issue until I reported it, forwarded to the MR team – 3 days will have a response. It’s been a week!

  5. When did you last statement close? And last shipping purchase?

    I opened a case for my May statement and they manually adjusted and said 4x will automatically post next statement.

  6. I purchase shipping on a daily basis.

    So the last statement closed on the 15th – It said 15k pending and after the closing should have 4x and posted but instead it shouled the entire amount x 4 as “points posted on last statement” when they actually never posted though!

    Now my new pending balance is 17k – which if it goes right should 4x at 68k and post after this next statement closes!

    They manually adjusted the 15k but would do the 4x – todays update is the tech team is working on this now known issue and it’ll be 5-7 days.

LEAVE A REPLY

Please enter your comment!
Please enter your name here