Amex Offers Chargeback Multiple Offers
UPDATE: There are reports of a second round of emails being sent out to people. I imagine this are people that didn’t heed the warning the first time around and kept using the offers on more cards. H/T DoC
Amex Offers has long been a program that adds a lot of value. For years each card and its authorized user cards was eligible to get an offer. For some of the more lucrative deals this meant you could get credits multiple times for the same merchant.
A couple of weeks ago American Express changed their website to limit Amex Offers to one per cardmember across logins and cards. (Although the Marriott offer this week seemed to not be restricted in this way.)
Either way this restriction of one offer per cardmember has always been in the terms, but was never enforced. Now, it seems that American Express means business. Miles to Memories Contributor @PDXDealsGuy just received the following email regarding the Staples Amex Offer and IT’S BAD.
Staples Offer Terms
I do think it’s important to point out that this restriction is in the terms for the offer, although some have interpreted this as saying one credit per cardmember per product. Clearly Amex is enforcing this based on one credit per person across all cards. Here is what the terms say.
Limit of $100 in total statement credits per American Express® Card Member.
Amex Clawing Back Credits
As you can see, American Express is charging him $80 because he had taken advantage of the Staples offer on two cards. I know some people who have claimed to do this on many many cards, so they might be in for a rude awakening. I personally have also done this on two cards, but have yet to get the dreaded email. I haven’t seen any data points about other offers, but this could just be the beginning.
American Express is serious about enforcing their one deal per cardmember rule it seems. With the recent website changes and this realization that they are actually charging members who have used an offer more than once, it is safe to say they aren’t messing around.
Have you received this email or a similar one? Share your experiences in the comments.
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