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My American Express Aspire Retention Phone Call Results
Yesterday I had a post describing my decision process for year 2 of my Aspire card. At the end of weighing all of my options I was leaning towards keeping since I knew I would be able to use the resort credit this year. That is where I believe the decision lies with keeping the card or not, if you know you can use the resort credit. At the end of the piece I said that I still planned on calling in to see if there were any retention offers for the card.
The Phone Call
I honestly wasn’t expecting much since the card is already a losing proposition for American Express based on the perks package. But I had my daughter sprinkle some Tinker Bell fairy dust on my phone before calling and ended up coming away with an offer:
- 10,000 Hilton Honors points after spending $2000 over the next 3 months.
Not the most lucrative offer (worth about $50 to me) but for a card I probably was going to keep anyway I’ll take it. This made my decision even easier to keep the card. I will essentially be earning 8 points per dollar on non-bonused spend for the next $2000. That brings me around a 4% return on my spend. Not too shabby!
What Did I Say?
When I called in I told them my annual fee posted and that I wanted to see if there were any retention offers on my account. They forwarded me to a specialist who I repeated my response to. She took a minute to check my account and came back with this offer. I took it pretty quickly which I think surprised her. Maybe I should have asked if there was anything else now that I think of it, dang it 😖!
One Word Of Caution
There are whispers that American Express is only allowing one retention offer per person, per year or two, across all cards. I am not sure if that is legit or not but something to consider since this isn’t the most lucrative offer. I don’t have another card right now that I would be looking for an offer on so it wasn’t really a risk for me.
This is how it is supposed to work. American Express had to spend a very tiny amount of money to keep a premium cardholder. Those 10,000 points cost them a lot less than the 150,000 points they use to draw in new cardholders. I am not sure why they don’t offer retention offers on more cards but who am I to judge I guess. Retention offers are the only thing Citi does well. I came away very happy though. The offer brings my net value up to at least $700 on the card for a $450 fee. I will take a 35% discount any day!
If your annual fee is posting soon I would encourage you to make the call and see what they have to offer. It never hurts to ask.
Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.