My American Express Aspire Retention Phone Call Results
Yesterday I had a post describing my decision process for year 2 of my Aspire card. At the end of weighing all of my options I was leaning towards keeping since I knew I would be able to use the resort credit this year. That is where I believe the decision lies with keeping the card or not, if you know you can use the resort credit. At the end of the piece I said that I still planned on calling in to see if there were any retention offers for the card.
The Phone Call
I honestly wasn’t expecting much since the card is already a losing proposition for American Express based on the perks package. But I had my daughter sprinkle some Tinker Bell fairy dust on my phone before calling and ended up coming away with an offer:
- 10,000 Hilton Honors points after spending $2000 over the next 3 months.
Not the most lucrative offer (worth about $50 to me) but for a card I probably was going to keep anyway I’ll take it. This made my decision even easier to keep the card. I will essentially be earning 8 points per dollar on non-bonused spend for the next $2000. That brings me around a 4% return on my spend. Not too shabby!
What Did I Say?
When I called in I told them my annual fee posted and that I wanted to see if there were any retention offers on my account. They forwarded me to a specialist who I repeated my response to. She took a minute to check my account and came back with this offer. I took it pretty quickly which I think surprised her. Maybe I should have asked if there was anything else now that I think of it, dang it 😖!
One Word Of Caution
There are whispers that American Express is only allowing one retention offer per person, per year or two, across all cards. I am not sure if that is legit or not but something to consider since this isn’t the most lucrative offer. I don’t have another card right now that I would be looking for an offer on so it wasn’t really a risk for me.
This is how it is supposed to work. American Express had to spend a very tiny amount of money to keep a premium cardholder. Those 10,000 points cost them a lot less than the 150,000 points they use to draw in new cardholders. I am not sure why they don’t offer retention offers on more cards but who am I to judge I guess. Retention offers are the only thing Citi does well. I came away very happy though. The offer brings my net value up to at least $700 on the card for a $450 fee. I will take a 35% discount any day!
If your annual fee is posting soon I would encourage you to make the call and see what they have to offer. It never hurts to ask.
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