Bank of America Merrill+ Visa Bonus Issues
Shawn and DDG have covered well the BofA Merrill+ Visa card, with its great 50,000 point sign-up bonus (value up to $1000), upon spending $3000 within 90 days. That’s a great offer for a card with no annual fee. The 50K sign-up bonus first came around last November, then since March has seemingly gone from disappearing, to coming back via phone applications only, to briefly being available online again, and now seemingly (YMMV) being available only via phone again.
The 50K versus 25K issue
I applied via phone on March 18th, being very careful to make sure the representative notated and read the offer to me clearly indicating the 50K (not 25K) offer. I did not receive an immediate approval for the card, but was able to confirm my approval a few days later via the BofA online application status checker.
When the card arrived, there was no indication of the sign-up bonus, but I assumed I was properly set up with the 50K offer. Shortly after completing the $3000 minimum spending requirement ($3005 spending!), I went online and checked my Merrill+ Rewards balance and was disappointed to see that I only received a 25K bonus.
Since BofA apparently does not have a secure mail option for credit card customer service, I called the number on the back of the card. I was recognized by the BofA agent for my Platinum Honors status in their Preferred Rewards program, but she was unable to help me out with the Merrill+ card. She put me on hold and transferred me to a Merrill representative, who unfortunately confirmed that this has to be a two-step process. Unfortunately there is no direct number to Merrill.
The Merrill rep confirmed that there was a “known problem” in the March 1-20 range, with phone applications for the Merrill+ card only giving the 25K sign-up bonus. He stated that the problem would be fixed by “mid-July” and people would receive an extra 25K points in their account at that time. It is unclear if this will happen without a proactive phone call. So it’s probably a good idea to check your Rewards account and place a phone call if you only got a 25K bonus.
The Merrill representative did ask me if I’d like to have the process of getting the second 25K expedited, so of course I said “yes please.” After putting me on hold for a few minutes, he came back and said he had forwarded my case to the appropriate people and gave me a case number. He said I should either receive the points or be hearing from someone soon. We shall see.
Did you apply by phone for the Merrill+ Visa in the March 1-20, 2017 time frame, expecting to receive the 50K sign-up bonus? If so, please share your experience in the comments.