Uber Makes Tricky Change to Amex Platinum Credits
One of the most valuable enhancement to the Amex Platinum card is $200 worth of Uber credits annually. As a Platinum Member, you receive $15 in Uber credits for U.S. rides each month plus a bonus $20 in December, plus Uber VIP where available.
Until now the process of using these credit has been fairly easy. Every time you paid for a ride, the credits were automatically applied first and then you paid the rest of the trip which your preferred payment method.
Changes to Amex Platinum Uber Credits
Now the process has changed for the worse, and there was no announcement by Uber. Credit are no longer applied automatically and if you weren’t aware you might let credits expire.
Sometime earlier this month the $15 in Amex credits started being applied to your Uber Cash balance instead. You need to manually select Uber Cash as your payment method in order to use the credits. If there’s a remaining balance for your trip, after Uber Cash is applied, you have to add credits or select a card to cover just the remaining amount.
If you do not select Uber Cash as your form of payment, then your Amex credit could go unused and expire at the end of the month.
TPG reports that this change was made to consolidate credits into one place in app and to help Uber passengers avoid applying their Amex credits to business trips. That part is somewhat positive, even though it has never really been an issue for me. But the fact that there was no announced about the change and that you have to manually apply these credits, is a negative move.
At least you have two more days to use up your October credits if you weren’t aware of this change.