Disclosure: Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. Links in this post may provide us with a commission.
Chase United Reconsideration Secure Message
A lot has been said about Chase’s so called 5/24 rule on this blog and others. There is no doubt that Chase has tightened their approvals and that many people are being denied for opening too many new accounts over the past two years. There is also no doubt that exceptions have been made to the rule for Chase Private Clients and those who have been targeted for offers. I have even heard of good old reconsideration overturning a “too many new accounts” denial.
My Chase Application Experience
A couple of weeks ago as part of my latest application round, I applied for the targeted United MileagePlus Explorer 75K + $50 offer. Since this offer was targeted to my account, my hope was that somehow I could bypass 5/24. I applied, the application went to pending and then I waited. Eventually a letter came in the mail telling me that I was denied for having “too many new accounts”.
A quick call wasn’t fruitful, so I turned to my old friend Secure Message. I sent a secure message asking that my application be reconsidered.
In an unsurprising turn of events, the first response was very boiler plate:
We have received your Credit Card Consideration request.
A letter was sent to you on June 1, 2016, explaining the reasons the application was declined. For those reasons we are not able to put this application through the reconsideration process. We are sorry for any
inconvenience this may have caused and appreciate the opportunity to be of service.
This response upset me, primarily because the first sentence of my original message was this:
I received a letter via the mail saying you are not approving me for the United card.
I feel that the rep starting with an explanation that a letter was sent to me, in response to a message acknowledging that I received the letter sort of shows a lack of interest on their part. They really didn’t give my request or my situation a look, but just responded in a generic way. Of course I have recently learned about the higher level Resolutions Department within Chase, so I sent back a two sentence reply specifically asking for my application to go to them.
It took a short while, but I received the following response:
We are writing in response to your recent correspondence. We have escalated your concerns to the appropriate department for review. They will respond to you directly.
I take this as further evidence that this Resolutions Department does exist and that they have the ability to overturn denials, but will they?
I don’t think my chances of overturning this denial are very good, but it also doesn’t hurt to try, especially with the limited time commitment it takes when corresponding via secure message. I also have a Southwest personal card that I am getting ready to cancel, so I am hoping my willingness to cancel that and shift credit will help me. Again, I do not have my hopes up, but given that Frequent Miler was successful in his reconsideration for the same card, there is still hope.
Yes Chase is getting tougher on those who have applied for a lot of credit cards and yes there are ways to still get approved, but it is difficult. To me, it is clear that “5/24” is becoming increasingly gray due to numerous approval data points. With that said, most will probably still see denials, so it is always important to weigh your options, especially if you have a lot of new accounts. In my case, we will see if my last ditch reconsideration effort will be successful, but at this point I am not holding my breath.
Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.