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Final Update on Citi App – Did the Bonus Post as Promised?
Back in June I conducted a test of Citi’s new application rules. As a quick refresher, here is the language on their application regarding getting a bonus again on the same product:
Bonus offer is not available if you have had a (insert Citi product name here) account that was opened or closed in the past 18 months.
My wife had a Citi HHonors Reserve card that was open almost two years. She was getting ready to close/convert it, which meant that she might not be eligible for the bonus on the card for another 18 months. Based on the language, I theorized that she could apply for another Reserve card before closing/converting her current one.
As I reported in June, she did apply for the Reserve card and was approved. A day later she converted her old Reserve card to a Citi Dividend card. I was also able to confirm the bonus amount via secure message. Everything looked to have worked.
In the comments of the results post, Al asked the following:
“I kindly ask if you don’t mind providing a 3rd update on this topic. I would like to know if Citi actually ends up issuing the 2 free weekend nights as they had confirmed in writing. Without any follow up on your end that is… will it be automatic or will it be a nightmare of back and forths between you, Citi and Hilton.”
Thankfully I can now provide an answer to Al’s question and it is good news. After meeting the minimum spend immediately on the card, I waited for the statement to print. The first statement printed on July 9, 2015 and I received the certificates via email on July 11, 2015.
In fact, my wife just called Hilton yesterday to book a room for two nights at the Grand Wailea in Maui this October. That is the exact same hotel we redeemed the two free nights at when she got the card the first time. For the dates of our stay, the room goes for $905.09 including tax, so we are definitely getting a good value!
It really does seem that Citi is enforcing their application rules as written. In this case my wife received the bonus as promised without any issues or hoops to jump through. I’ll certainly be thanking Citi and Hilton when I am enjoying the amazing pool at the Grand Wailea later this year!
Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.