Citi Not Honoring Bonus
Back on August 28th, Citi supposedly put in place new brand restrictions on bonuses. Previously you could get a bonus on a card if you had not opened or closed that same product in the past 24 months, but now the restrictions apply to entire product families. For example, here is the language for AAdvantage cards:
American Airlines AAdvantage® bonus miles are not available if you have had any Citi / AAdvantage card (other than a CitiBusiness® / AAdvantage card) opened or closed in the past 24 months.
The rules suddenly showed up on the Citi application page one day, but a Citi media rep confirmed to Doctor of Credit that the rules wouldn’t go into effect until August 28, 2016. So, on August 26 my wife and I (along with many of you no doubt) applied for Citi cards.
- My wife applied for a Citi HHonors Visa Signature since she had opened a HHonors Reserve card in the past year.
- I applied for the HHonors Reserve card since I had opened a Visa Signature in the past year.
The cards weren’t approved right away, but after processing for about a week they were eventually mailed to us. I have been traveling quite a bit so it took awhile to get online access, but once I did I sent a secure message for my wife’s card. I heard back quickly from Citi and they stated that she ISN’T eligible because of the HHonors Reserve that she had opened. (Different card, same family.)
I have been having issues getting my card registered for online access due to an error and haven’t had time to call and verify the bonus yet. I am not hopeful of course, but haven’t verified anything either way for my card, but I have been through several layers of reps with my wife’s card who all say she isn’t eligible.
Right now I am still going back and forth with Citi’s reps and I will escalate this further if need be, but I wanted to both report this and ask if anyone else has had a similar experience. If you opened a “same product family” card within the past 24 months and then applied for another card before 8/28 (and were eventually approved), is Citi honoring the bonus? Have you confirmed it in writing?
I’ll make sure to follow up to let everyone know how this turns out.