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Citigold Bonus Confirmation & More Info
Last week Citibank released a couple of pretty amazing offers for opening a Citigold checking account. Depending on which offer you apply for, you can either get 50K AAdvantage miles or 50K ThankYou points. A great bonus either way!
As part of my walkthrough for signing up, I recommended that everyone send Citi a secure message to verify the bonus in writing. You can of course call in and verify this information via the telephone, but I like to have it in writing in case something doesn’t post right.
(Note: Some people are being told by Citi that this bonus is targeted. While many others have applied and confirmed the bonus, there is a chance you may not get the bonus. I suggest reading the comments in this post.)
Written Confirmation from Citi
When I opened my account I immediately sent Citi a message as is detailed in my instructions. Yesterday I heard back. Their response answers a few of your questions, so I thought it was worth posting. I have cut out parts that were not important to the promotion, since he went on about Citigold benefits, etc.
Dear Mr. Coomer,
I reached out to a specialist in our New Account Servicing (NAS) on your behalf for assistance with your inquiry. I am happy to confirm that you are enrolled in the promotion offer for the 50,000 AAmiles. You will need to complete $1,000 in qualifying debit card purchases and also 1 qualifying bill payment must post to the account for two consecutive calendar months. Once you complete the requirements, you will receive the miles within 90 days from the end of the statement cycle in which you complete all requirements. We will obtain your account number from your Citi-Amex credit card. Can you please provide your account number so we may place a note on your account?
Citigold Customer Service
Based on the info in the message, here are a few takeaways that answer questions I have received.
- They take your AAdvantage account number from your existing credit card.
- I have a AA Visa & Amex, but it seems they are looking at my Amex card to qualify for this promo.
- The bonus will post within 90 days of the statement closing after the requirements have been met. This means it could take up to 5 months or $90 in fees before you receive the points/miles.
Since I just opened my account, I plan to make the bill pay and debit card transactions as quickly as possible. I will then set a calendar reminder and do the 2nd bill pay on the 1st of November. While this won’t guarantee my miles post quickly, it will give me the best shot. When I did a similar promotion in 2013, the miles posted within 90 days of opening the account so I only paid 1 X $30 monthly fee.
Citi is willing to confirm the bonus in writing via secure message if you are looking for peace of mind. You can also call them to get confirmation via the telephone if you are worried. For me, the toughest decision was whether or not to go for the miles or ThankYou points. Now that I have made my decision, applied and received confirmation in writing, it should be smooth sailing. Crossing my fingers.
Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.