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Disappearing Amex Offers New Website
American Express has been testing out their new website design for a few months, but it appears to finally have rolled out to all customers. It is certainly pretty and it looks something like this.
As part of the redesign they also have spruced up the way the Amex Offers interface looks.
Unfortunately it seems this pretty design might come with some pitfalls.
Up until now it has been possible to add offers to multiple cards on the same login either via Twitter or by opening up each card in a separate tab and quickly clicking to add the offer. I recently did this for example on the Boxed Amex Offer.
Unfortunately the days of multiple offers may be over. Yesterday before placing an order at Boxed, I decided to check to ensure an offer was loaded to a card and it wasn’t there. I track which offers I load in a spreadsheet, so I know I had loaded the offer to this card. After seeing that the offer had disappeared, I checked my other cards on the same login and it was gone from all of them.
Not All Offers
Strangely, some offers are showing on multiple cards so this doesn’t apply to every single offer, at least not yet. It does seem though that as part of the new website American Express can remove offers if they are loaded to multiple cards on the same login.
A Fix. Sort Of.
Fortunately there is a fix, but it is a PAIN if you have a lot of cards. As a test I moved the card with the disappearing offer onto its own login. I did this by removing it from its existing login and then creating a new login for just that card. As you might guess, as soon as this card was all alone, the Boxed offer came back!
Only time will tell how widespread this new implementation will be, however it is clear that the new website has some tricks up its sleave in addition to a fresh look. I have a lot of cards so it will take awhile to put them each on their own login, but I think that might be the direction to head in.
Have you noticed the Boxed or other offers disappearing from your cards? Let us know in the comments.
Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.