To Recognize or Not to Recognize
I am traveling the next few days and just checked into the Hyatt Regency Valencia for the night. Thanks to the very generous Hyatt Diamond Challenge, I am a Diamond member, which is the top level of the Gold Passport program.
Thanks to this hobby, I also have Club Carlson Gold, IHG Rewards Platinum, SPG Gold & Hilton Gold statuses. Basically, when I stay in a hotel, I normally have one kind of elite status or the other.
Should I Be Acknowledged
Tonight when I arrived at the hotel, the front desk agent never once thanked me for my loyalty or acknowledged my Diamond status at all.
I think the only reason this lack of acknowledgement really stood out was that it is so outside the norm from my other Hyatt experiences. Normally they go over the top to thank and acknowledge elites.
I have found that other chains like IHG barely recognize elite status on most occasions. This definitely varies from hotel to hotel and country to country, but each chain handles things slightly differently.
Not A Complaint. Just a Curiosity
Before I go any further, I do not want you to misunderstand what I am saying. I am not complaining about the way I was treated tonight. The front desk agent was pleasant and thus provided me with good service.
After noticing he failed to acknowledge my status, I began thinking about others and how they handle such a thing. Most readers of this site have one status or another, so I want to know what you think.
Do you prefer to be acknowledged when checking in? Does it really matter to you? Do you expect a room upgrade or other published benefit every time? How do you handle not being given one.
Generally I am a really passive person and don’t really mind, however I have played spoiled from time to time. Tonight is definitely not one of those times as I am happy to be watching football in my normal room here at the Hyatt Regency.
Let me know what you think? What do you do when you aren’t properly acknowledged or given all of your elite benefits? I am curious! Comment away!