Why I Love the Hilton Choose Your Room Perk
There is a great feature that comes with Hilton Honors status that doesn’t get a lot of fan fare. This is a perk that I find simple, yet useful. The Hilton choose your room perk is something that seems so easy but for some reason some hotel chains decide not to offer it. Hilton allows you to choose whatever room you want as long as it is available and it falls into your room category. The Hilton choose your room perk has come in handy during a few different occasions for me.
If you are crashing at a Hampton Inn for one night or some other smaller chain in the Hilton portfolio this probably won’t mean much to you.
That is unless you need two rooms at the same hotel. By choosing your own rooms you can make sure that you get them near each other. You can even ensure adjoining rooms if available. That is a big deal for larger families.
I recently did this on my trip to NYC with my sister. We were staying in the Millennium Hilton downtown and I was able to choose rooms near each other. I also moved us up to the 28th floor and chose rooms with views of the Freedom Tower and 9/11 Memorial (pictured above). We were originally booked into rooms on different floors with lackluster views. This simple perk allowed me to make my sister’s birthday present all the more special.
The final example I will share with you was when I stayed at the Hilton Garden Inn near Times Square. I had read that the elevators where terribly slow so I booked a room on the 2nd floor. That allowed us to easily bypass the elevator wait times by taking the stairs. Some of the rooms on the second floor of this hotel have an outdoor balcony. I was able to snag one of those as well when picking my room the day before checking in.
The Hilton choose your room perk is a simple feature that is added to all status levels. I wish all hotel chains would institute this feature as well. It doesn’t really cost them anything after the initial setup but it adds to the customer’s experience.
Whether you want to ensure that you get 2 rooms by each other, a great view on a high floor or a room with an awesome patio this perk helps you achieve that. There is no need to beg the agent at the check in for a different room or to call ahead. This perk takes the hassle of human interaction out of the equation.
For some reason I only get the email prompting me to do it when I am a Diamond member, which I have from my Aspire card, but it is doable via their app and/or website.
Do you value Hilton’s pick your room feature perk like I do? What have you used it for?