Hilton Los Cabos Cancellations
Yesterday I wrote about an amazing rate at the Hilton Los Cabos where a Premiere Suite was going for just 279 HHonors points per night. Apparently the deal was a little too amazing since I just received the following email:
Greetings from Hilton los Cabos Beach & Golf Resort.
First of all we would like to thank you for thinking of our Hotel for your trip to Los Cabos.
Our records indicate that you have a reservation with us, lamentably we are not able to offer you our services, the reservation was made yesterday March 26, 2015 during a testing of our systems were the time share units become available and they don’t belong to the hotel, reason you was able to book a room category that do not exist.
Unfortunately we are forced to cancel your reservation at this time, your HHonors points have been credited back to your account already. We sincerely apologize if this information causes turmoil to your upcoming vacation plans but we wanted for you to be aware as soon as possible, so you could make the necessary changes to your trip.
Feel free to rebook your reservation on line as the system already have the properly room types.
While I am not surprised that they are canceling reservations, the fact that they claim the Premier Suite is not a room type is a bit confusing considering it is on their website. With that said, the official language for the booking did say something about timeshares, so it is obvious this was a mistake.
Unlike with airfares, there is no DOT or other regulatory rule making companies honor mistake hotel rates. You may be able to complain to Hilton, however they most likely (I am not a lawyer) are not legally obligated to do anything about it.
Conclusion
Despite receiving this email, all of my bookings are currently in tact, but I don’t expect that to last long. Are you planning to complain to Hilton corporate about this? Did you receive a similar email? Let me know in the comments!
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Surprise, surprise…. I thought we were done with mistake hotel deals. It’s so rare once they are published to get them to stick.
Received notice AND Gold status upgrade was not honored at NOLA Riverside Hilton last week. Lounge floor rooms were available but not to Gold members unless you paid additional $50.00. TWO STRIKES……….
Received notice AND Gold status upgrade was not honored at NOLA Riverside Hilton last week. Lounge floor rooms were availalble but not to Gold members unless you paid additional $50.00. TWO STRIKES……….
Los Cabos is struggling to recover economically from a major 2014 hurricane that knocked out many of the resort hotels for one year or more without guests or tourist money.
And Hilton will not honor a million dollar giveaway of free rooms at their resort once they reopen in summer 2015.
Why, oh why?
Are you sure that response is real and not spam? I’ve never seen so many obvious grammatical errors in an official communication from a hotel! I mean, how do you even read this sentence…
“…during a testing of our systems were the time share units become available and they don’t belong to the hotel, reason you was able to book a room category that do not exist.”
or this one –
“Feel free to rebook your reservation on line as the system already have the properly room types.”
Someone needs to learn about plural and singular verbs. I betting that the same person that wrote the letter was the one that input the data in the computer.
Not spam. Remember the hotel is in Mexico and English may be their second language.
I just checked my wife’s email and Hilton account (where we made the reservation for 3 nights). So far, no similar email or cancellation online. Maybe they’re letting reservations of 3 nights or less stick! 🙂 Okay … wishful thinking … or maybe they just haven’t gotten around to December reservations yet …
Doh! I spoke too soon. Cancelled … as expected. 🙁
Whomever wrote this letter needs to learn how to use proper English.