Hyatt Annual Free Night Problem & Extension
I have written before about mistakes that I have made. The truth is that I have so many wheels in motion that sometimes my wires get crossed. (Double idiom!) Recently that happened with the annual free night from the Hyatt credit card.
Last year my wife actually decided to cancel the Hyatt credit card, but the free night had already posted to her account. Back in November we made a booking with the night, however ultimately we decided to cancel that and the certificate should have gone back to her account.
About a week ago I hopped online to book the free night and noticed that it was greyed out. The system showed that it was already redeemed. I knew this wasn’t the truth, so I called up Hyatt and they had to manually release it from the cancelled reservation. Apparently this is a common problem.
Hyatt Annual Free Night Extension
While that issue was easy enough to solve, the certificate was about to expire and the agent informed me the stay had to be completed before the expiration date. Don’t ask me why, but for some reason I thought it only had to be booked by then. A simple mistake to make, but a potentially costly one.
I asked the agent very nicely if there was any way to get the certificate extended. Unlike other companies that would make you squirm, Hyatt knows a thing or two about customer service and the agent told me without hesitation that she could extend it 30 days. I pushed to see if she could go any longer, but unfortunately that was the most she could do. 30 days is better than nothing!
It is possible to get Hyatt to extend the annual free night certificate from their co-branded credit card, although long extensions may not be possible. This is a good reminder to ensure you redeem your annual free night and if you ever cancel a reservation it is tied to, login to check that it has been released back to your account.