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Grand Hyatt Baha Mar Hotel Review
Grand Hyatt Baha Mar Hotel Review
The Grand Hyatt Baha Mar is a brand-new resort in a new complex that is also home to SLS and Rosewood Properties. Baha Mar opened in 2017 and has more than 1,800 guest rooms split between two towers. Baha Mar is home to the Caribbean’s largest casino (a title long held by Atlantis, Bahamas), a wildlife preservation sanctuary, 18 hole golf course and many other interesting attractions.
My Cost: $125 + 10,000 Hyatt Points per nights + Taxes and Resort Fees of about $ 80 (here’s the breakdown from their email. The amounts in percentages will vary based on the room rate. I earned most of these points through credit card bonuses, mainly the Chase Hyatt Card, which automatically gives you Hyatt Elite status. You can see our full review of the Hyatt Card here.
CLICK HERE to compare this and other Hotel Rewards Credit Cards.
|Additional Tax, Fees & Service Charges:|
|ROOM V A T: 7.50%|
|C B R A LEVY: 4.00%|
|C B R A V A T: 0.30%|
|N P I P B LEVY: 6.00%|
|N P I P B V A T: 0.45%|
|RESORT FEES: 32.25|
|SERVICE CHARGE: 20.63|
Points Only: 20,000 Hyatt Points (Resort fee and taxes waived) + Service Charge of $20.63
Points + Cash: $125 + 10,000 Hyatt Points (Resort fee not waived)
Cash Rate: Varies widely. The nights we were there the cash rate was about $650 because we went for New Years. It appears that the price per night fluctuates from around $200-$400. The price is comparable to Atlantis’ Royal Towers or Coral Towers.
The Grand Hyatt Baha Mar is located in Nassau, Bahamas on Cable Beach. It’s about a 12-15 minute drive from Lynden Pindling International Airport. The short drive from the airport was a really nice surprise as we’re used to double that to get to Atlantis. Click here for my review of The Cove. I’ve always found the easiest way to get around Nassau is by cab. I have been using the same driver for about 5 years now. When I book my flights I email him to let him know our arrival time and that’s it, he shows up with a cooler full of homemade Bahama Mamas. Feel free to comment if you would like his contact info. The cab cost $40 for 4 people (it varies based on the number of people and distance.)
As you can see the check in area is stunning. We arrived around 10am and there was no line. There were only two people at the front desk, but they were able to take us and our friends in a separate party right away.
As a Hyatt Explorist, I was hoping for a room upgrade but I wasn’t exactly banking on it since it was the day before New Year’s Eve. The employee checking me in informed me that since the hotel was full, it would be hard to give me an upgraded room but she “was going to see what she could do”. She repeatedly made mention of my Explorist status and mentioned it to other employees who stopped by the desk. In the end, I got a standard room with my choice of view, no upgrade.
The front desk agent escorted to our tower on the opposite site of the resort, pointing out a bevy of shops and restaurants. This was a nice touch and we appreciated the personalized attention.
Type of Room
Grand Hyatt Baha Mar Fountain View King Room Review (West Tower)
As I entered the room, the first thing I noticed was the shiny marble floor, no carpet which is different than most hotel rooms. I thought it looked really sophisticated and clean. The room was about average size with a regular King bed, small desk and seating area. Overall, the room was beautiful, modern and crisp looking. I’m sure it helped that the hotel is brand new and there was absolutely no wear and tear on the room.
The bathroom was very nice and had an interesting design. It has sliding doors that open fully so that you can see the rest of the room. One thing I didn’t appreciate was that the shower isn’t fully enclosed so there was a bit of splatter on the bathroom floor.
All of the rooms have decent sized closets equipped with robes and Baha Mar branded flip-flops. There is also a safe, which is good to keep your valuables and extra cash for the casino.
Almost everything in the room can be controlled with the tablet provided in the room. This is a nice touch that I mostly see in Las Vegas. Another nice addition to the room is a blue tooth speaker you can connect your electronics to. The coffee set-up was really nice and featured a Keurig machine with multiple types of K-cups. There is also a mini-bar that was well stocked and not that unreasonably priced.
Note: If you are bringing children and need a bathtub- make sure you let them know, because not all layouts have tubs.
Grand Hyatt Baha Grand King Room Review (East Tower)
I had the opportunity to stay in both towers because my flight was cancelled due to weather. The standard room in the East Tower was a very different layout than the other tower. We liked the look of it better. Also, the shower was much improved since it was fully enclosed. Other than decor and layout, there’s not much of a difference between the towers. As far as rooms go, Baha Mar blows Atlantis out of the water.
The outdoor area has 7 different pools, each with it’s own unique vibe and layout. There is one pool that is exclusively for people who rent out cabanas, it’s small but overlooks the property and feels very exclusive. We didn’t feel the need to rent a cabana because there were only four of us and it wasn’t that busy. I can’t imagine what crazy prices they would charge for prime space cabanas.
One of the main pools has both a 15 foot and nine foot cliff jump where you can dive off of rocks into the deep end. I went up to the higher one to jump off and chickened out, but the others in my party really enjoyed it and went multiple times. This seemed to be a pretty popular attraction with children of all ages (lots of adults too).
A really great touch that I haven’t seen before are the individual restrooms scattered throughout the outdoor areas. The restrooms are numerous and extremely well-maintained. I would imagine they would be a huge convenience for parents with little kids since they were both private and accessible. Generally, outdoor bathrooms at beach/pool areas leave much to be desired but these were fantastic.
The style and vibe of the other pools vary widely. I think there’s probably a pool to suit anyone’s taste as there are so many to choose from. While there is no designated adult pool, there are definitely some pools with an older more relaxed atmosphere. In this respect, Baha Mar does a good job of catering to many different audiences.
I was surprised to see that only one of the pools has a swim-up bar. In fact, most of the pools don’t have a bar at all.
Major Con: Unfortunately, Baha Mar is not immune to the age old problem of seat-saving. I don’t think it would be an exaggeration to say that by 9 AM each day there were nearly 1,000 empty seats with towels on them. I thought for sure at a resort this big with this many pools we’ll be able to find empty chairs. Nope, no where, not even at the beach. Normally at these types of resorts the pool/beach staff will walk around clearing empty chairs with towels, but they didn’t do that when we were there.
The beach is absolutely beautiful and is well equipped with beach chairs and water activities. One thing I really love about the beach is that they put playground like equipment and rafts in the ocean. It’s nice to be in the water and have something to do other than swim.
One way the beach experience would be improved would be to supply cushioned lounge chairs. At some luxury resorts there are plush cushions on the chairs and it really makes a difference. The service was lacking at the beach as well, but we’ll get to that later.
Grand Hyatt Club Lounge (In depth review coming soon.)
The lounge is very big and has multiple indoor and outdoor seating areas overlooking the fountains. There are multiple rooms, including a seating area with large TV’s and couches, a conference room and office area with a few desks/computers.
During breakfast and dinner hours there is a full spread with a decent assortment of foods. The rest of day you can stop in for a beverage or light snack. (Operative word here is “light”, cookies and chocolates for example.) There’s a really good quality coffee machine that makes a variety of drinks like lattes and cappuccino and a variety of milk choices including soy. Also, multiple fridges stocked with juice and soda.
One thing that really bothered me is that they were constantly out of plain bottled water, there was plenty of sparkling water but it seemed they couldn’t keep the little Evian bottles in stock.
Grand Hyatt Baha Mar Hotel Review Part 2 (coming this week): Casino, Restauarants and The Downfall of Baha Mar: Service
The next part of my review will detail the rest of the resort amenities and activities and include the rest of the resort pics. Unfortunately, service is an area where Baha Mar falls very short of the mark. There were so many instances of poor service on our 5 day trip, I had to do a two part review!
Have you stayed at this property? Let me know what you though in the comments section.
Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.