Hyatt “Guest of Honor” Award Bookings: Who Gets Credit
Hyatt recently updated their elite status program, World of Hyatt, to allow for elite stay credits on award nights. Recently one of our team members reached out to Hyatt’s Twitter Concierge for clarification on how Hyatt’s recent policy changes would affect World of Hyatt bookings. Specifically we where curious who gets the credit when a “Guest of Honor” booking is made by an elite member for someone else since award bookings now count towards status. This allows the member with status to pass along the perks of their status for another Hyatt member.
As it turns out, there is some confusion surrounding the new policies. The Hyatt Twitter rep gave our team member erroneous information. They said that no one gets the credit, this is incorrect. I’ve included screen shots of the exchange below.
So, What’s the Correct Answer?
Shawn reached out to a corporate rep who was able to give us the correct answer. “A transferred Award Night, including Guest of Honor reservations, will count as a Qualifying Night for the member who stays if a World of Hyatt account is added.” Essentially this means that the guest, or recipient of the transferred award, will get the stay credit on their World of Hyatt account. As long as their World of Hyatt account number is on the reservation. You can usually add in the Guest of Honor’s Hyatt number at the time of booking or they can add it once they get to the hotel. Make sure they double check before checking out if the Guest of Honor wants the stay credit.
World of Hyatt’s change allowing members to get Elite status credit for award stays is a great step in the right direction. With this change the recipient of Guest of Honor bookings now receives credit. This is an improvement from the previous policy of neither party getting stay credits. This is a great perk that allows lower tier World of Hyatt members to take advantage of someone else’s status. Room upgrades and lounge access is a nice perk that you can give to a friend or family member.
Unfortunately, this is not the first time the Hyatt Twitter team let me down. I recently messaged them about an issue I was having at Baha Mar in Bahamas and they told me I could use any of the Ziva restaurants if I preferred. Unfortunately, Ziva is in Cancun. I wish they checked their information before putting it out there. Most people who don’t travel hack for a living could rely on this erroneous info to their detriment. Thankfully, the Miles to Memories team is here to help and hopefully avoid any such issues. Just remember to always get confirmation if an answer is unclear or you’re unsure that you were given correct info.