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Hyatt Place Charlottesville Mistake Rate Drama
Last May a few people including myself were able to snag rooms at the Hyatt Place Charlottesville for around $5 per night. For example I have a 5 night reservation with a total cost of $33.09 including tax. It was a great deal that didn’t last long, but it hasn’t been all smooth sailing.
Hyatt did acknowledge this was an error last May, but then went on to say they would honor the bookings. Then last August many people including myself noticed that the cancellation policy changed. Yes, the rate isn’t huge, but changing terms on any booking isn’t cool. At that time Hyatt confirmed for me that the change was a mistake and the original terms were in place.
Forced Hotel Change?
Now, some 10 months after the reservations were booked, confirmed and confirmed again last August, Hyatt and the hotel are saying they are oversold and want to “walk” some people to a Fairfield Inn down the street. Here is what a friend (who is also a Globalist member) received in an email:
Unfortunately, due to the system error, we do not have adequate room availability to accommodate your reservation at this property. As such, we have made an alternative reservation for you at the Fairfield Inn & Suites Charlottesville North (577 Branchlands Blvd,Charlottesville, VA 22901), located two miles from Hyatt Place Charlottesville. Upon arrival at Fairfield Inn & Suites Charlottesville North on your reservation arrival date, you may use your existing Hyatt Place Charlottesville confirmation number to check-in. While Hyatt will cover room and tax for this stay, the hotel will still ask for a form of payment from you to cover incidental charges.
I have yet to speak with Hyatt about this since I am out of the country, but I have received an email saying that they need to speak with me. I responded that if their email was about moving me to a Fairfield Inn then I wasn’t interested. In my case I confirmed my reservation in May and then again last August when the cancellation policy seemingly changed. I’m sure a lot of Globalists booked this, but they should have figured it out long ago.
So what happened? My guess is they figured they could offload us to a cheaper hotel (average rates and reviews at the Fairfield are noticeably lower) and make up some of the revenue by selling their rooms at a higher price than they paid. Arbitrage essentially. That is just a guess, but they have known for 10 months how many rooms they sold so this doesn’t make sense to me otherwise.
This is a hard one given the rate and situation, but I simply asked not to be moved. If I am moved then I expect to be put in a nicer hotel, not one that by all accounts isn’t up to par with the excellent service people receive at the Hyatt Place. Some people love asking for compensation, but I far prefer to just have everything go as it should.
This is a terrible move by the hotel and Hyatt for allowing it. They made the decision to honor and confirm these bookings and have known since last May what their inventory situation was. For them to change and backtrack now some two months out is not acceptable to me as a Globalist or even simply as a Hyatt customer.
Again, this is not gotcha on them. They confirmed these bookings and decided to honor them. The time for these changes was last year not now. What do you think? Is it okay for a hotel to do this because it was a mistake or does that not change things? Be respectful of others and share your thoughts in the comments.
Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.