Hyatt Place Charlottesville Mistake Rate Update: A Great Resolution & An Amazing Deal!

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Hyatt Place Charlottesville Mistake Rate

A few weeks ago I wrote about a little drama that was developing at the Hyatt Place Charlottesville. You can see the details in that earlier post.

Hyatt Place Charlottesville Mistake Rate Drama: These Boots Are Made for Walking!

Essentially many people including myself were able to score an amazing rate of $6 per night to stay at the hotel on some very specific dates. Despite the rate being a mistake, Hyatt confirmed a long time ago that they would honor it. But then last month they began contacting some customers saying they were oversold and would have to “walk” some people.

Hyatt Place Charlottesville Mistake Rate – Update

I was one of the customers who received a message saying that they needed to speak with me since I was going to be moved. Since I was on the road at the time I never spoke with them verbally, but sent a message asking to not be moved. It took awhile, but Hyatt corporate finally got in contact with the hotel and provided some good news.

Dear Shawn Coomer,

Thank you for your patience regarding your reservations at Hyatt Place Charlottesville.

I spoke with the hotel’s management team and am happy to confirm that we are able to accommodate your reservations and you will not be relocated to Fairfield Inn & Suites.

To confirm, your reservation details are below. Please do note: any change to the dates or names on your reservations will affect the rate at which you booked.

While I know many people love for stuff like this to happen so they can ask for compensation, I planned to stay there so I was just happy to have this resolution. At least one other person I know who was also being moved also reported that they have now been confirmed.

Others Got Compensation

Thankfully I am staying put, but some other people reported being offered compensation in exchange for moving. Anecdotally I heard of people receiving between 10K-50K points for agreeing to stay at a Marriott a few miles away. I was curious if anyone else got such an offer? 50K is a truly insane amount of points considering the situation.

Conclusion

Any time you can rack up night credits for $6 with your preferred program it is a win. In this case Hyatt came through once again by solving this issue and ensuring we get what we paid for. 🙂 I’m already up to around 40 nights this year with Hyatt and as a long time Diamond/Globalist they continue to impress when it comes to stuff like this.

Did you book this rate and/or did you receive compensation? Share your experiences with the amazing Hyatt Place Charlottesville mistake rate in the comments!

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6 COMMENTS

  1. This is one of those cases where obviously it’s a mistake rate and if they immediately notify you within a quick time (24-48 hours) once you booked the mistake rate I think it’s reasonable for them to let you know they can’t honor it.

    But if they don’t I think they should honor it. Hyatt from all perspectives, is being really really great about this. I’ve been impressed with Hyatt the past year or so as they have really made strides to improve the World of Hyatt program. I’m Diamond with Hilton and Platinum with Marriott but this is the first time I’m really making an effort to become Globalist with Hyatt. They have a limited footprint but they keep making great partnerships and expanding their footprint.

    I’m happy to say I should make Globalist some time end of next month with planned stays and spending on Hyatt card. I’ll enjoy being Globalist until February 2021 but more importantly for them, I’ll really make a push next year to get Globalist again because they treat Globalists so well.

    Congrats Shawn on a great outcome and congrats Hyatt for doing the right thing and great customer service

  2. Agreed. Hyatt always seems to do the right thing in my experience. It is hard to place a value on being treated well and fairly as a customer but it isn’t insignificant. I get the same feeling from Southwest and their corporate culture. I definitely have not felt that from Marriott since they merged with Starwood. My experience has been “the customer is always wrong”. I’m voting with my feet and wallet.

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