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Iberia Avios Promo Update
I get it. Drama is fun. Being the first to post about a company backing out of a promotion is fun. But come on. Last night another blogger posted (I won’t link to it) about Iberia denying some people from getting their Avios (from this promotion), for two reasons. First, Iberia was denying a person because they are based in Thailand. Second, they were supposedly denying people if they didn’t book on the website of the country they are located in.
It’s In The Terms
Do you know of a company that is going to put a promotion out into the wild and not adhere to the terms? While the website corresponding to the country of booking is a little strange, the Thailand thing isn’t. That wasn’t one of the countries for the promotion. Plain and simple. They shouldn’t give Avios to that person.
It’s also apparent from this post that people who have received correspondence from Iberia denying them for the promotion have been given a road towards a refund. This would indicate (as I mentioned before) that at the very least people will get refunds. This is seemingly great news for those who tried to participate in a way that was outside the scope of the terms.
There are widespread reports of accounts being locked. Indeed my account is locked, but my wife’s is not. Neither account was new, so I’ll just wait it out for awhile. There are reports that Iberia is going to require documentation be sent in for new accounts to prove the person is real. I have no problem with that and will gladly show them my documentation despite my account being “seasoned”. I haven’t flown on a ticket from that account though, but neither has my wife from hers.
They Seem to Be Honoring the Promotion
Update: Bonus Avios are now posting to some accounts!
Finally, through their social media and other public communication, Iberia has never wavered from the fact that they will honor the promotion. Yes, they will honor the promotion within the scope and terms they set out, but I do believe they will honor it. Gilbert at God Save the Points has even confirmed today that they are honoring it.
Here is a quote GSTP got from Iberia, “The period to add those Avios was 10 days, so we haven’t reached the deadline yet. We are going to add them in the coming hours/days.” Iberia is counting business days and not actual days which makes sense. I suspect/hope the Avios will start hitting accounts soon.
What are your thoughts?
Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.