MoviePass of the Skies? JetSmarter Guts Terms After People Pay Years In Advance

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jetsmarter troubles

MoviePass of the Skies? JetSmarter Guts Terms After People Pay Years In Advance

JetSmarter was supposed to shake up the travel industry, but it turns out that they have been cheating their customers and losing millions in the process. Now they’re being sued and facing security questions as well after some strange incidents. The company was touting a valuation of over $1 billion, but is now worth less than one-fifth that amount, based on its latest investment.

Here’s how it all worked. Many of the private jets flying around the skies are empty or under-used. JetSmarter could be the middle man, buying those seats cheaply and use an app to connect the seats with passengers. That would give revenue to the owners of the plane and access to private jets for people who cannot afford one.

One lawsuit comes from Leonardo Galvez, CNBC reports. He got an offer from JetSmarter that seemed too good to pass up. The private jet start-up was offering Galvez its top-of-the-line “sophisticated membership,” which included unlimited, free private jet flights and the chance to bring a guest. The membership usually costs $50,000 a year, but JetSmarter told Galvez that if he acted now, he could get three years for $97,500. He accepted the longer membership. But when he tried to use its membership just a couple of weeks later, he was told that he had to pay 75% of the cost of his flights. The guest pass and other benefits also disappeared.

JetSmarter said in a statement that “changes to our member services and benefits were within the rights of our membership agreement,” which states that the company can “change, suspend or terminate” services or benefits at any time. The company also said members still have access to certain benefits.

There’s some satisfied customers out there as well, but it seems to depend on when you jumped into it. Earlier customers have gotten some great value out of their membership, but benefits have dwindled over the years. There’s currently 13 lawsuits against the company.

To make things even worse, CNBC says that JetSmarter’s legal team has also waged an aggressive campaign against critics and former employees. Its membership agreements previously barred members from making any “negative comments” about the company or its executives “orally and in writing”.

Conclusion

This is all a reminder that sometimes if a deal is too good to be true, it might be just that. It was supposed to be the Uber of private jets, but it has turned into the MoviePass of the skies. Has anyone taken a JetSmarter flight? Let us know.

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6 COMMENTS

  1. […] JetSmarter was supposed to shake up the travel industry, but it turns out that they have been cheating their customers and losing millions in the process. Now they’re being sued and facing security questions as well after some strange incidents. The company was touting a valuation of over $1 billion, but is now worth less than one-fifth that amount, based on its latest investment. Read more here. […]

  2. Many of the private jets flying around the skies are empty or under-used. JetSmarter could be the middle man, buying those seats cheaply and use an app to connect the seats with passengers. It is getting better

    • Their issue was when they started chartering planes on their own. If they would have stuck to empty leg bookings etc. I think they would have been alright.

  3. […] MoviePass of the Skies? JetSmarter Guts Terms After People Pay Years In Advance by Miles to Memories. Buying these sorts of things long term never makes sense, but it’s crazy how quickly they devalued these memberships. One guy bought three years and then a few weeks later had the benefits and payment required completely changed. If a company has a clause preventing customers from making negative comments, chances are something shady is going on. […]

  4. I was a “Smart” member from 2016-2018. I saw the devaluation happening and didn’t renew last April. I paid $9000 annually for 2 years and flew about 40 times between NYC and L.A. Fully-allocated cost for me per departure was < $500 on a G-IV or similar. Did I have a great deal, yes! I loved every minute of it and met some great folks along the way. And I got out just in time.

  5. […] MoviePass of the Skies? JetSmarter Guts Terms After People Pay Years In Advance by Miles to Memories. Buying these sorts of things long term never makes sense, but it’s crazy how quickly they devalued these memberships. One guy bought three years and then a few weeks later had the benefits and payment required completely changed. If a company has a clause preventing customers from making negative comments, chances are something shady is going on. […]

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