A Response from Amex Regarding Problems with Bluebird & Walmart Buck$
Yesterday I wrote about the many problems people have had when redeeming Walmart Buck$ from their Bluebird card. While Walmart has yet to respond to my inquiry, a representative from American Express read the post and sent me a response with some more information and suggestions for getting help. The email says:
- Bluebird is here for our customers – our servicing reps are specifically trained on Savings Catcher and Walmart Buck$. In partnership with Walmart, we are happy to help educate our customers on how to use the features and troubleshoot issues.
- Customers can call the Bluebird customer service number: US – 1 (877) 486-5990; International Collect: 1 (801) 449-4016
- Customers can also review the Walmart Buck$ FAQs which addresses many user questions and provides the number to our customer service center: https://www.bluebird.com/faqs?linknav=us-Prepaid-Bluebird-Home-Faqs#walmart-bucks
- Additionally, customers can access Savings Catcher FAQs: https://savingscatcher.walmart.com/faq
Please note, Walmart Buck$ can only be spent by the primary account holder. On occasion, it may take a few hours for the 2x bonus to be processed and applied to the Walmart Buck$ balance. There is also no requirement to have funds in your main Bluebird Account in order to spend Walmart Buck$ at Walmart. When checking out at Walmart stores, Walmart Buck$ will be spent first and if there are not enough funds in the main account to cover the cost of the transaction, the cashier will give the customer the option to split the tender with another form of payment.
So according to American Express there is no requirement to have normal funds on your Bluebird card. I also had another reader let me know that the reason her card was being declined was cashier error, so that may be the source of the problem.
Up to this points there has been a lot of misinformation out there and some people still don’t have a solution, but it seems like American Express wants to help. For anyone having issues, I suggest giving them a call. At least at this point we know that they have read about all of your problems. Have a great weekend!