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Sirius XM Retention Offers & Strategy
I neither love nor hate Sirius XM radio. The service is integrated into my car very well and I do like to listen to some of the talk and commercial free music stations, but to be honest I don’t think I get $15 per month worth of value. Thankfully I don’t need to pay that much because I can call the Sirius XM retention department.
When I purchased my car, it came with six free months of Sirius XM service. After that ran out, I waited a few weeks before doing anything since I was traveling anyway. Then the following offer came in the mail:
- Get 6 months for $29.94 plus taxes and fees.
Monthly, that offer worked out to a base price of $4.99 or a total of $5.68 per month once taxes and their “royalty fee” is factored in. Not bad, but my six month deal ends tomorrow, so I decided to give Sirius XM retention a call.
The Sirirus XM Retention Call
I try to be as efficient as possible when calling into companies, so I opted to make this Sirius XM retention call while I was driving. I began by dialing 1-844-711-8800 which is the number shown on Channel 1 of the radio. After selecting option 3 to make changes to my service, I was connected with an agent after about a minute.
The agent asked how she could help and I said:
“My package is increasing in price tomorrow and I just don’t think I am listening enough to justify the monthly cost.”
She then said:
“If I can get the price down will you consider keeping the service?”
Available Sirius XM Retention Offers
Following our brief conversation, the agent then proceeded going through the retention offers available for my account.
- Offer 1: The first offer she gave me was $99 for 12 months plus taxes and fees. That works out to $8.25 per month which is too high. After hearing this offer I said, “I am not sure I want to pay that much up front and the monthly fee is still a bit high.”
- Offer 2: She then came back with a second offer of $47.97 for 6 months. That is only slightly better at $7.99 a month and still too high. After hearing the offer I simply said, “That is still too high for me.”
- Offer 3: Finally she put me on hold for about 30 seconds and came back with the offer I was waiting for. $25 for 5 months or $28.28 including all taxes and fees! After hearing this offer, I immediately accepted, she read some disclosures and the call was done.
Sirius XM Retention Call Time & Value
The total time from dialing the phone number to getting off of the phone was 8 minutes and 10 seconds. Considering my monthly rate was going up to $14.99 per month, the 8 minutes spent on the retention call was worth it. Over the next five months I will save about $50. I also have a reminder in my calendar to call back right before the price jumps back up again. Hopefully I’ll be able to get this offer again at that time.
If you are paying full price for satellite radio then you are paying too much. Making a Sirius XM retention call is simple and easy and it can save you a lot of money. $25 for 5 months is the best offer I have heard, but feel free to share what you were offered. How did your Sirius XM retention call go and how long did it take? Let us know in the comments.
Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.