Staples Rewards Changes 2017
I have long been a fan of Staples Rewards. Not only do I earn 5% back on all of my Staples purchases, but I am also able to recycle empty ink cartridges and get up to $40 in credit each month to spend on household goods. It has been quite lucrative for me.
On the heels of Office Depot’s launch of their revamped rewards program, Staples is making some changes of their own. Some of the changes are seemingly positive, but overall I think it is a negative.
Staples Rewards Changes
Loss of Middle Tier – Previously there were three tiers of Staples Rewards. Base level members (those who spend from $0-$999 per year) will continue to earn 2% in rewards. Premier members (who spend $1,000+ per year) will continue to earn 5% in rewards. The middle tier has been eliminated.
Rewards are for IN-STORE purchases only – This is the big negative from the news. Previously Staples Rewards were earned all both online and in-store purchases. Now it seems that rewards will only be earned for purchases made in-store. (Gift cards & postage are still excluded.) The in-store only rule baffles me considering Office Depot is paying out on all purchases.
Free Overnight Shipping – All members will now be eligible for free overnight shipping, but they have implemented a new minimum order amount of $49.99.
What Isn’t Changing
Thankfully Staples will continue to pay out $2 per recycled ink cartridge if you have spent at least $30 on ink in the past 6 months. With base level membership you can recycle up to 10 cartridges per month, while Premier members can continue to recycle 20 cartridges.
Here is the text of the email sent to customers:
We’ve made several changes to the Staples Rewards® program to deliver greater value to our customers.
Starting July 1, 2017, all Staples Rewards members will enjoy free next-day delivery, up to 5% back in rewards on in-store purchases and $2 back in rewards on recycled ink and toner cartridges.*
For members who want greater savings, we now offer business membership programs. Perks include business exclusive pricing on thousands of items and custom products with even deeper discounts, to name a few. Learn more
Plus if you sign up for a Staples More Account™, you’ll earn 5% back in store and online, have access to online tools to manage your spend and more. Apply now
For more information on these program changes, visit staples.com/rewards.
I see the loss of Staples Rewards for online purchases as a big hit for Staples shoppers. I guess Staples is trying to lure customers into their stores, but I don’t see why they would want to discourage online shopping in an age when it is growing tremendously. Perhaps the elimination of awards means they will get more aggressive with online pricing, but I won’t be holding my breath.
What are your thoughts? Are these changes a big deal?