Tags Customer service
Tag: customer service
People are leaving Marriott Bonvoy in droves and many are heading to Hilton. I share why I think Hilton is the anti Bovoy.
Changing Marriott travel packages is still possible, but you better be ready to fight. My buddy recently went through and came out victorious!
I had a simple task to accomplish and it ended up being like pulling teeth. My latest Bank of America customer service experience was a fail on their part.
Uber's customer service used to be good, but a recent laughably terrible experience proves the customer is no longer the focus.
A behind the scenes look at the Southwest Airlines social media department which is growing fast to deal with customer demand.
American Express continues to cut costs and lower the customer experience. What has happened to the corporate culture at this once premium brand?
A look at how companies have empowered their social media teams to make interacting online far superior to calling in over the telephone.
A final follow up regarding my recent issue on a United flight including what I was offered and how it my social media presence helped me to get a resolution.
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