Tags Customer service

Tag: customer service

Why Is Customer Service via Twitter So Much Easier & More...

A look at how companies have empowered their social media teams to make interacting online far superior to calling in over the telephone.

Social Media is Powerful & A Final Resolution to my United...

A final follow up regarding my recent issue on a United flight including what I was offered and how it my social media presence helped me to get a resolution.

United’s Customer Service Response to the Falling Roof Panel & Slow...

Details of a recent United customer service failure I encountered after contacting them regarding poor service on a recent flight.

Two Extremes of Customer Service – A Company That Goes Above...

I have recently had issues with both Staples & UPS. One company went above and beyond to help while the other failed in so many ways.

The Anti-Rant – SPG & Hyatt Customer Service Issues Solved

Customer Service Issues - Anti Rant
A follow up to a couple of posts about customer service issues that I experienced with SPG & Hyatt over the past month. and how they were resolved.

Huge Hyatt Customer Service Disappointment

Hyatt Regency Tulsa exterior.
I have had an ongoing issue with Hyatt over the past couple of weeks that has been disappointing. While it is a simple fix, Hyatt customer service has been less than stellar.