U.S. Bank Altitude Reserve Shutdowns
The U.S. Bank Altitude Reserve came to market on May 1, 2017 and my wife was among their very first customers. Previously I have covered details about the card, how U.S. Bank is selling it, my wife’s strange application experience and an unboxing of what the card and packaging look like.
U.S. Bank has always been a bit quirky (for example using secondary credit bureaus) and it seems that quirkiness is continuing with the launch of this new premium card. To start, at least two people have reported that their accounts have been shutdown with no notice for buying gift cards. From Miles Per Day
Us bank closed my new reserve card cuz I bought 3 gift cards randomly along with other purchase using my mobile wallet. No warning ..no fraud alert… mixed purchases too. Today tried to use card and decline; called and they said your account is closed…no reconsideration…. so not a good sign for 3X mobile wallet with gc purchase.
Another reader in the comments of that post says they were also shutdown, however we haven’t seen any widespread reports yet. With that said, I have personally experienced some issues of my own.
Fraud Alert City
My wife and I have been out and about the past week shopping with this card and spending a lot of money using Samsung Pay to maximize returns on the 3X Mobile Wallet bonus category. (Not on gift cards.) U.S. Bank is continually locking up the account over and over again for fraud alerts, although they don’t call most of the time. This has meant my wife has had to call over and over, navigate their system then get transferred to get it resolved. Frustrating and it doesn’t stop there.
On her last call, the U.S. Bank agent basically told her to stop spending so much. He said the account will continue to lock up since it is new. He also unapologetically said she shouldn’t spend so much on the card given that it is new. They need time to see how she uses it. For the record she spent about $5K on the card over a week (not that much in my opinion) and they gave her a $25K limit. She has also been a U.S. Bank customer for a decade!
We are planning to now slowly season this card, because I don’t want to get shutdown for simply spending too much. While Frequent Miler reports that U.S. Bank has said a small amount of gift cards are alright, I wouldn’t plan to generate spend via that method in large amounts if you want to keep this card. Also, plan to be patient with fraud alerts while U.S. Bank watches your spending like a hawk.
What sort of quirks have you run into with the U.S. Bank Altitude Reserve? Please share in the comments.