Uber Sued Over Cancellation fees
Allegedly, Uber misleads customers into believing that a cancellation fee is charged when a customer cancels a ride, in order to compensate drivers for their time. However, Nicolas A. Manzini who filed the lawsuit, says Uber charges a cancellation fee of $5 even when it is the driver, not the customer, who cancels the ride. Uber will not refund the cancellation fee to a customer until and unless the customer asks Uber to review the cancellation fee.
Additionally, the cancellation fee is not refunded in the original payment method, but instead the fee is refunded in the form of “Uber credit” or “Uber cash.” The suit charges that Uber Credit and Uber Cash cancellation refunds are “seldom sufficient” to cover most Uber fares. That means that you usually need to spend even more in order to use that $5 credit.
The Uber Unfair Cancellation Fee Class Action Lawsuit is Nicolas A. Manzini v. Uber Technologies Inc., Case No. 1:19-cv-24387-PCH, in the U.S. District Court for the Southern District of Florida, Miami Division.