Uber Eats Review
Uber is the conglomerate that just wants to keep growing. Their various levels of “ridesharing” services can be found just about everywhere in the world and now they need to branch out. Of course where better to do this than with a food delivery service. Because.No.One.Else.Is.Doing.It.
Actually the idea sort of makes sense. They already have idle drivers out on the road and they have infrastructure built to handle these sorts of things as well. Unfortunately that is where it stops making sense. Being a driver who takes someone from “Point A” to “Point B” is different then getting food and delivering it. I have found that out the hard way.
My 1st Experience
The first time I ordered through Uber Eats, it was from a pizza place about 20 minutes from our house. We had ordered food from there once before through another service and it was really good so we were looking forward to our meal. When I fired up the app and ordered, it said the food would arrive in about 45-55 minutes.
Of course that didn’t happen and after an hour I used the app to call the driver to see what was going on. (A good feature.) She informed us that the restaurant never made our food and that she was waiting for it. She apologized and said we would receive a credit. (Which never came.) It took another 35 minutes for it to arrive. Not the worst experience in the world and we certainly didn’t blame her, but it highlights an issue with Uber Eats. Uber drivers are not delivery drivers and thus don’t communicate in the same way.
The Driver Did What?!?
Since I love punishment, we decided to order once again through Uber Eats about a week later. This time it was from a Gastropub about 10 minutes from our house. Since it was geographically closer to us, the app said the food would arrive within 35-45 minutes. Not bad and indeed I received a text that the driver was on his way about 30 minutes later.
One cool thing about Uber Eats is that you can track the driver in the app in preparation for their arrival. Unfortunately for us this driver would never arrive. He instead drove to the front gate of my community (the gate code was on the order) and marked the food as delivered. Once that happens you can’t contact the driver or do anything else.
Contacting Uber Eats
While most food delivery services have a chat function, Uber Eats makes you call them. So once again we were on the phone finding out what was going on. This time the agent who seemed to be in a foreign call center, placed my wife on hold and called the driver. The driver said he couldn’t find our house and just threw the food away. WHAT?!?!?
Of course the GPS showed he never even entered our housing community nor attempted to find our house. Our house isn’t hidden and Uber drivers and all other delivery drivers find it just fine. So what exactly happened? I don’t know. My guess is that he either got a call to give someone a ride and didn’t want to lose it or most likely he was headed home and decided that our food would make for a nice dinner. If that is indeed what happened, I almost can’t be mad at the guy for being clever. 🙂
After communicating the bad news, the Uber Eats phone agent did apologize and offered us a $10 credit for the hassle, but said I would have to reorder. (He also zeroed out our first order.) Additionally he did call the restaurant to rush the order and in about 30 minutes another Uber driver brought our food. It was hot and very good. In fact, all of our Uber Eats orders have been delivered hot!
Uber Eats Review
So yeah we had a rough start with this food delivery service, but if they are running their free delivery launch promotion (which is now over in Vegas it seems) then it is probably worth a try depending on which restaurants are available in your area. If you are considering Uber Eats, here are some things to think about.
Uber Eats Positives:
- Good selection of restaurants not covered by other delivery services.
- Flat $4.99 fee for delivery which is waived in some markets upon launch.
- Ability to track the driver and contact them via the Uber Eats app.
Uber Eats Negatives:
- Drivers do not do deliveries full time and thus don’t communicate well.
- Uber emphasizes not to tip and the driver does receive some money for the delivery but that is still awkward. We tip anyway.
- There seems to be communication issues between Uber and the restaurants.
- There is no way to rate a driver and there is little oversight. For example, we were told no one was going to follow about our driver’s claim about throwing out the food.
- There is no chat function. You have to call and agents aren’t the easiest to understand.
$10 Off First Order
If you have never used Uber Eats before, they do have a referral promotion going on. If you sign-up with the code eats-milestomemories then you will receive a $10 credit for your first order and I will receive $5. If you do use my code think about the hell you will be forcing me to go through when I need to redeem my credit. 😉
Uber Eats isn’t ready for prime time, at least in my experience. I did order a third time to use my credit and it was a better experience, but in my opinion there are too many downfalls and too much competition to make Uber Eats my go to delivery service. With that said, with the right deal or the right restaurant, I’ll give them another try. I’ll just make sure to have plenty of patience and plenty of time.
Have you tried Uber Eats in your area? Feel free to share your experiences in the comments.