Uber Eats Review: The Driver Did What to my Food?!?


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Uber Eats Review

Uber Eats Review

Uber is the conglomerate that just wants to keep growing. Their various levels of “ridesharing” services can be found just about everywhere in the world and now they need to branch out. Of course where better to do this than with a food delivery service. Because.No.One.Else.Is.Doing.It.

Actually the idea sort of makes sense. They already have idle drivers out on the road and they have infrastructure built to handle these sorts of things as well. Unfortunately that is where it stops making sense. Being a driver who takes someone from “Point A” to “Point B” is different then getting food and delivering it. I have found that out the hard way.

Related: Amazon Prime Now Food Delivery Review

My 1st Experience

The first time I ordered through Uber Eats, it was from a pizza place about 20 minutes from our house. We had ordered food from there once before through another service and it was really good so we were looking forward to our meal. When I fired up the app and ordered, it said the food would arrive in about 45-55 minutes.

Of course that didn’t happen and after an hour I used the app to call the driver to see what was going on. (A good feature.) She informed us that the restaurant never made our food and that she was waiting for it. She apologized and said we would receive a credit. (Which never came.) It took another 35 minutes for it to arrive. Not the worst experience in the world and we certainly didn’t blame her, but it highlights an issue with Uber Eats. Uber drivers are not delivery drivers and thus don’t communicate in the same way.

uber eats review

Uber Credit Card Includes UberEats: Click here for our Review. 4% Back!!!

The Driver Did What?!?

Since I love punishment, we decided to order once again through Uber Eats about a week later. This time it was from a Gastropub about 10 minutes from our house. Since it was geographically closer to us, the app said the food would arrive within 35-45 minutes. Not bad and indeed I received a text that the driver was on his way about 30 minutes later.

One cool thing about Uber Eats is that you can track the driver in the app in preparation for their arrival. Unfortunately for us this driver would never arrive. He instead drove to the front gate of my community (the gate code was on the order) and marked the food as delivered. Once that happens you can’t contact the driver or do anything else.

Contacting Uber Eats

While most food delivery services have a chat function, Uber Eats makes you call them. So once again we were on the phone finding out what was going on. This time the agent who seemed to be in a foreign call center, placed my wife on hold and called the driver. The driver said he couldn’t find our house and just threw the food away. WHAT?!?!?

Of course the GPS showed he never even entered our housing community nor attempted to find our house. Our house isn’t hidden and Uber drivers and all other delivery drivers find it just fine. So what exactly happened? I don’t know. My guess is that he either got a call to give someone a ride and didn’t want to lose it or most likely he was headed home and decided that our food would make for a nice dinner. If that is indeed what happened, I almost can’t be mad at the guy for being clever. 🙂

After communicating the bad news, the Uber Eats phone agent did apologize and offered us a $10 credit for the hassle, but said I would have to reorder. (He also zeroed out our first order.) Additionally he did call the restaurant to rush the order and in about 30 minutes another Uber driver brought our food. It was hot and very good. In fact, all of our Uber Eats orders have been delivered hot!

uber eats review

Uber Eats Review

So yeah we had a rough start with this food delivery service, but if they are running their free delivery launch promotion (which is now over in Vegas it seems) then it is probably worth a try depending on which restaurants are available in your area. If you are considering Uber Eats, here are some things to think about.

Uber Eats Positives:

  • Good selection of restaurants not covered by other delivery services.
  • Flat $4.99 fee for delivery which is waived in some markets upon launch.
  • Ability to track the driver and contact them via the Uber Eats app.

Uber Eats Negatives:

  • Drivers do not do deliveries full time and thus don’t communicate well.
  • Uber emphasizes not to tip and the driver does receive some money for the delivery but that is still awkward. We tip anyway.
  • There seems to be communication issues between Uber and the restaurants.
  • There is no way to rate a driver and there is little oversight. For example, we were told no one was going to follow about our driver’s claim about throwing out the food.
  • There is no chat function. You have to call and agents aren’t the easiest to understand.

$10 Off First Order

If you have never used Uber Eats before, they do have a referral promotion going on. If you sign-up with the code eats-milestomemories then you will receive a $10 credit for your first order and I will receive $5. If you do use my code think about the hell you will be forcing me to go through when I need to redeem my credit. 😉


Uber Eats isn’t ready for prime time, at least in my experience. I did order a third time to use my credit and it was a better experience, but in my opinion there are too many downfalls and too much competition to make Uber Eats my go to delivery service. With that said, with the right deal or the right restaurant, I’ll give them another try. I’ll just make sure to have plenty of patience and plenty of time.

Have you tried Uber Eats in your area? Feel free to share your experiences in the comments.

This post may contain referral, affiliate or sponsor links that provide Miles to Memories compensation. Thank you for your support.


  1. Works amazingly in Brooklyn and Manhattan. The delivery fee and referral bonuses vary from area to area, in Brooklyn the delivery fee is $2.99 and the new user gets $15 off. However they are promoting adding new restaurants and the fee has been waived for some time. The tipping thing is weird we usually do anyways as well as most are delivered by hard working people on bikes and not by actual uber drivers.

    • Thanks for sharing your experience! I noticed that Amazon’s delivery service used a lot of bike messengers in NYC as well. Wonder if some of them are working for both.

  2. As an Uber Eats driver, I have some thoughts to share:

    The restaurant receives the order on an iPad app and sets a timer that estimates how long the food will take to be prepared. 10 minutes before the order is “ready” the system autopings the nearest driver. This means:

    1) Popular restaurants that are swamped with orders may not have the cooking equipment to keep up with preparing food. Some restaurants prefer to serve their own in-house customers first too, because Uber insists that the restaurant retail price be the same as the Uber Eats retail price but takes a 30% cut from any Uber Eats order. I’ve waited 50 min for picking up orders before.

    2) Uber Eats deliveries are paid per pickup and per mile, but not for time. As a result if I get to the pickup point and no one is there, I will make a phone call. If customer is uncontactable I will call the Uber Eats hotline, and they will tell me to wait 10 min before disposing of the order once they verify that customer is uncontactable (but it is to our own discretion how long we want to wait). Since we don’t get paid for time I’d expect that some drivers would just dump it/get a free dinner and run off to find the next ping.

    • Thanks for sharing some insight into how it all works. It makes sense about not wanting to wait for a customer, but in this case it was confirmed that he never called or attempted to get past the gate. He said he simply couldn’t find my house and threw away the food.

      • I also drive for UberEats, We do our best, with our customers to ensure a positive experience. We always ask them to verify the order before we leave if the restaurant seemed to be rushing to get it out the door. We have even gone back to retrieve a missing item on our dime. It is a business, and the more faith people have in that business, the more likely they are to use them again, and again. I am sorry for your experiences, not all drivers are jerks. We have even walked an entire Apartment complex searching for a place because the person who ordered would not answer their phone. Side note: Do not let your kids use your phone they will order food you had no idea was coming. Dad refused the order. LOL, they left in the comments FOR DAD. To funny. He should have taken the food it was delicious.

  3. In So Cal, we ordered from a place 1.2 miles away. At 7:50 PM, the app said the food was ready,. At 8:10 PM the app showed the driver picked up the food. At 8:25 the food arrived. Luke warm burgers were awful. The order slip in the bag showed the driver picked up at 7:55. What was she doing for half an hour? Eating our fries? Yapping on the phone? Driver herself was questionable Ick.

    • Restaraunts will print the order Slip when the food is ready. So the food finished at 7:50, the restaurant bagged it and printed the slip at 7:55 then waited for thwuber driver to arrive at 8:10. That what it seems like to me…I’m an Uber driver.

  4. I’ve had good to average experiences in DC using uber eats. The $4.99 delivery fee is sometimes more than other services charge, but uber eats has A LOT of very good restaurants that simply aren’t available for delivery elsewhere. I’d say my experience with uber eats pretty much mirror my experience using uber generally – there’s going to be a few drivers who aren’t the best but generally things will end up working out. However, if I ever had any of the problems Shawn had I’d be pretty annoyed too.

    Plus, it records as a normal uber transaction on your statement so you get travel bonus plus spg points if you have your accounts linked. Not life changing but nice.

    • Thanks for sharing your experience. They also have some unique restaurants here as well and appear to be adding new ones all of the time. Good point in mentioning how it appears on a statement. Every little bit helps.

  5. “Uber emphasizes not to tip and the driver does receive some money for the delivery but that is still awkward. We tip anyway.”

  6. Do the drivers take the state required food handling certifications? I would want to know they have before trying it. If they don’t Uber has a big problem.

    Also I could see hard working drivers siphoning bits of food from meals with no chance of being caught. It gives the buyer less value and makes the reseraunt not look,as good. Even my own wife can’t get my portion of fries home without taking a few.

    • Hey – working as an uber cyclist in London. I don’t know about the driver nipping chips (possiby from the passenger seat), but as a cyclist you can guarantee we just lob it into the bag and forget about it until we cycle as fast as we can to the destination before it gets cold from windchill. Cycling with chips in your gob isn’t easy either!

    • I just started driving for UBER for extra income, we do not handle the food, we do not need a food handlers certificate, although I do have one. ServSafe and food handler certificates are for people that prepare food, not deliver it. As far as people “siphoning ” food, my goodness I would hope not, LOL, that is JUST WRONG!!! I am learning about a whole bunch of great restaurants in my neighborhood though, they will be gaining a new customer in me!

  7. Tip your driver they sometimes work for $4.00 per hr and in Houston, TX those murder highways are the worst highways and streets to drive ….people are killed in aweful crashes ..

    • Thank you for being considerate. It is very unpleasant when I have to be in tough situation to get the food to my client and not get tipped. They think we get paid $25 an hour, unfortunately.

  8. This was my worst food delivery experience. First, I ordered from the menu which turned out to have a critical error (causing me to get a vegan burrito instead of a burrito w/ prawns and cheese). Then I couldn’t get feedback to Uber (no listed contact info, but found it on their ridesharing site later), so I called the restaurant. They insisted that the burrito I ordered did not come w/ Prawns and cheese (because they were not looking at the online menu showing the menu misprint), so I double checked and took screenshots of the menu and then called the restaurant again. The restaurant was very frustrated and said they could not remake unless I reordered w/ Uber Eats. I told them I could not talk to Uber Eats w/out any contact info and the restaurant gave me the phone contact. When I called Uber Eats, it quickly became apparent that they were just following the apology script and all they could do was give a refund. FORGET ABOUT BEING HUNGRY AND SUDDENLY GOING VEGAN, BUT A REFUND WAS NOT ENOUGH INCENTIVE TO EVER USE THIS SERVICE AGAIN. What a joke, no way to leave feedback=never using.

    • …Your story isn’t very clear. A menu misprint? Like one that you can read and recognize before ordering? If it was a menu problem like an item number not matching a description then that’s on the restaurant. Uber doesn’t just make up a menu off the top of their heads. They get it from the restaurant and offer it to you exactly as they received it. And a driver can only get the food to you if you order through the app, so if the restaurant screwed up and couldn’t make you what you wanted the first time and you wanted the remake delivered, then of course you’d have to re-order through the app. Either way, it sounds like at most it was a problem with the restaurant, not Uber Eats.

  9. What did you expect ubereats pays drivers about $6/hour dont expect much for $6/hour
    and dont order from uber they are charging customer alot and restaurants and pay driver cheap so drivers get angry alot

  10. Darn tooting. Read a drivers forum and see how we are treated by Uber/entitled customers. Most people expect hot food and no need to tip. Wage is less than minimum.

    So yes, expect my grubby hands in your food.

    Pay me like a professional and I’ll act like one.

    • Well i wouldn’t do that, however it’s seriously messed up that customers rarely tip UberEats delivery people (not to mention passenger drivers).

      It’s cultural knowledge in America that you tip your pizza delivery guy, and presumably any other restaurant that has their own delivery people. At least every time I or anyone I know has ever ordered (largely pizza place food), we always tip the delivery person.

      And yet!!! The NEW apparent cultural knowledge is that Uber drivers (who are actually getting paid quite poorly) are NOT to be tipped for delivering your food. Thanks slimy multi-billion $$ Uber for making customers believe this.

      Well I did one, and my last, UberEats delivery. I’ll keep doing passenger drives, and hope that it becomes more clear that Uber drivers are no different (other than being better) than taxi drivers, and ought to be tipped, particularly given the huge savings they are getting by using Uber over a taxi. As for Eats, even if customers start to tip I don’t know that it’s worth it to me given what’s required above and beyond just driving, unless the guaranteed delivery fee goes way up.

  11. Sitting in our favorite restaurant last week, saw an Ubereats driver come in for a delivery pickup. Restaurant handed her the bag, and she said “I’d like to order something to go”. She then waited 20 minutes with her customer’s food sitting on the table. Two days later, our driver from a competitive company delivered our order 45 minutes late because he attempted to pickup/deliver 2 orders in one trip. Services like Ubereats will not survive if they can’t find a way to police such bad decisions by unprofessional drivers. People do not like incompetent or unscrupulous people handling their food.

    • I’m a driver for another delivery service. When two restaurants are near each other and there aren’t enough drivers to go around, we are specifically told to pick up BOTH orders and then deliver both based on scheduled dropoff time (earlier one first). If you don’t know what it’s like to work for these services, don’t pretend that you do, and DEFINITELY don’t be silly enough to insult us by calling us “incompetent,” “unscrupulous,” and “unprofessional” when we work just as hard as you do to pay our bills.

      • I hate those double deliveries. Recently had a woman, who was lined up as the second drop off, upset because her app showed that I was driving away from her house instead of toward it with her food. I explained that uber sometimes has us pick up two orders if they’re at the same restaurant (I’ve never had separate restaurant double orders with uber but have with doordash) and I have to deliver to whoever uber tells me to deliver to first. I can’t even see her address until I finish the first delivery. She didn’t care, was super rude and condescending, and ruined my 100% satisfaction rating -_- If uber isn’t going to ASK customers if they are willing to be part of a double order like with uberpool then they should at least not allow the person second in line to see that we’ve started delivery yet and see where we are on the map.

  12. Most communities in vegas are gated, there should be an option on uber eats app, for eaters to provide their gate code with their corresponding bldg/unit No., for fast deliveries.
    I had experienced delivering in a far flung gated community and was trying to contact the eater, but it was an answering machine, saying the guy wasn’t there, patiently I dialed several times thinking he’s just in the bathroom, I contacted support to call the eater but luckily a resident entered and I followed, food was delivered the couple were waiting at their driveway and waving at me while I was nearing. Sad when I went back I got lost, I tried using maps but I can’t get a signal cause I was at the vicinity of red rock mountain, I finally found a street I’m familiar with and I’m home at last.

  13. I work for ubereats in Chicago. Honestly, it’s a bullshit system. I’m a bike courier and I do a lot of miles. The not tipping option is annoying and uber doesn’t pay us enough. You’re lucky if you get a car delivery because there is literally no money in it for them. For example; we have no hourly rate, it’s strictly per diem, 3.30 for pick up 1.70 for drop off and 1.50 per mile before uber takes their 30 percent. If I wait more than five minutes at a restaurant I’m basically working slave wage, if I wait or have to go up a high rise for a customer I’m basically working slave wage. I have done bicycle food delivery for a while and it’s not worth it through this app. On an 11 hour shift I’ll make 150 dollars after uber takes their 30 percent and they expect quality. I’m sorry you had some bad experiences but it’s on uber.

    • The percentage Uber takes from these services is obscene. It should be no more than 10% at most! And they’d still be making a killing.

      Uber has VERY few expenses compared to typical taxi businesses or restaurants that employ their own delivery people. They developed an app, update it periodically, provide terrible customer service to drivers, pay for insurance while you are carrying a passenger, some administrative overhead, and that’s it. There is no way they deserve 30% of the fee customers pay.

    • Im just wondering y u chose a job that pays so little when tips arent expected. Stop complaining and get a job that pays you for the hard work u do.

  14. UberEats in Atlanta Georgia is horrible! If Anyone in today’s day and age think that you can promote good service and make employees care about their job and keeping it if they are not working on a incentive based system. ⭐⭐⭐ Many of the restaurant prices are $2.00-$6.00 higher than the prices listed in the actual real menu that are in the actual locations that you walk into. When I asked the manager at the restaurant, he told me that UberEats did all the pricing, his company had nothing to do with anything involving the entire process. All of the other food delivery services in my area encourage tipping, and the service that I get from their driver’s is always more personal, just because I recognize many of the same drivers that I have had before.

    • Problem with that is tipping comes after the delivery, so until uber adds in-app tipping, I’m just going to assume the person’s one of the 90% of people who don’t tip. I’m not going to hurry, I’m not going to check to see if your order’s right, I am going to stop for a bathroom or gas break if I need to, and I’m not going to climb to the 5th floor of your apartment building with an out of order elevator. Want your food? Come down and get it -_-

  15. I do UberEats deliveries (my 1999 car is not eligible for Ubering people but it’s OK for UberEats)… anyway here’s the thing… while it’s something to do for a few hours after work if I’m bored, it’s really not good for either the driver or the customer. Why? Well, the customer suffers because they have to overpay for unprofessional service and the driver suffers because they don’t get compensated enough.

    I don’t know if it’s any better on iPhones where navigation is handled through the Uber app (I’ve heard a lot of complaints about that system) but on my Android the Uber app frequently sends incorrect information to the Google Maps app, so either it can’t navigate to the given address, or I end up in the wrong town with a street of the same name…

    Also Uber sends an “insulated bag” to UberEats drivers. Well, most orders don’t fit in that, so they just sit on the passengers seat. But, if I had to find parking at the restaurant, wait for the food, walk back to the car, driving for 15 minutes, get lost, unable to find address, etc. by the time I hand off the food, it’s not going to be hot/warm. And I’m not going to invest in the proper equipment to keep the food warm, because they don’t compensate me sufficiently. If you order from a pizza place who has their own drivers your pizza will show up faster because the drivers probably know the area, it’ll be warm, you can get parmesan and peppers, etc. You order that same pizza from UberEats and it’s going to show up cold.

    There is no incentive for UberEats drivers to care because there is no expectations of tips. Vs “real” pizza/restaurant delivery guys are used to tips and they are going to do everything they can to make you happy because a large portion of their income is dependent on tips and can make it a minimum wage job vs. something actually worth doing.

    Uber can easily fix these problems. Encourage tipping, pay their drivers better, give them the proper tools needed to ensure food shows up hot… remember, the more you pay the higher quality of people you’re going to attract and the less turnover you will have. I think that goes for any industry.

    • I started (and probably finished) doing UberEats and they said that I can “optionally” purchase an insulated delivery bag.

      Did they used to send them to you free of charge?

  16. Where I am at, it is curbside, which means that the customer should meet me at the curb. Customers sometimes come out, but a lot of them do not. They think we get paid a lot and by the time or something. They think we like turning off the car and turning it back on, which causes wear and tear. I always text them letting them know I am on my way and that it is curbside. A lot of then still do not get the message. The minimum we can get paid is below four dollars sadly. Yes, there are those good days, but there are those bad days. However, I still always have a smile on my face and make sure the food is snugged up in my back seat. I constantly put gas in my car, customers are not aware of that. If customers tipped us, it would make up for gas. I do get tipped at times, which makes me feel valued. Tips should really be required since some drivers do not make minimum wage per hour at times. Just like waiters, they rely on tips. They do not get paid minimum​ wage majority of the time. For the people who have never worked for UberEATS, try it and you will know what all the drivers are talking about. In fact, you would begin to treat waiters, pizza delivery people and others a whole lot better. I tip pretty well at restaurants because I know what it is like.

    • It’s appalling to me that Uber (from what I understand, I only just started) had been actively discouraging customers from tipping their driver / delivery person.

      I have a 5 star rating in 70 trips. Well now 4.92 as apparently a passenger didn’t appreciate my complaints about my horrible UberEats delivery experience and gave my a 2 star rating, citing my ‘professionalism’. Though they inquired about it from me. I think they didn’t like my final complaint about the whole ordeal (see comment below) which was that the obviously wealthy customer didn’t even tip me, after his screw up. People who think lowly service slaves don’t deserve tips despite the extreme amounts of kissing up we do, don’t like to hear complaints from said slaves about non-tippers.

      Nevertheless, I provide exemplary service and very few passengers have tipped (despite their 5 star reviews). What’s worse is of all the passengers who have told me how much better Uber is than taking a taxi, and tell me how much money they save, none have tipped. And yet some of these same people have noted that in addition to the large taxi fares, in often terrible vehicles, with reckless drivers, who don’t speak English well, they also have to tip those taxi drivers. (You know because they are aware that this is what you DO when you take a taxi. You tip the driver, just like you tip a waiter). It’s NOT what you do, these same people reason, when you take an Uber (despite how much money they are aware they are saving). Meanwhile we are driving our own vehicles, putting wear and tear on them, paying for gas, etc… I keep my nice vehicle clean as whistle. I even have bottled water, gum, mints, hard candies, phone chargers, etc… Find that in a taxi.

      Uber needs to make up for their previous stance on the topic of tipping, and tell riders explicitly…. “Tip your ****ing driver! In case you don’t know we take 25% of what you pay for this cheap ass fare. 50% if it’s a short trip! So you’re driver is lucky if he’s making minimum wage! (After his expenses)”

    • That was actually the VERY first thing I noticed when I did my first and only UberEats delivery the other night. It struck me the moment I was doing it.

      I had to TURN OFF my car to go in to the restaurant to pick up the food. As a passenger driver I never need to turn off my car, even if I wait 5 minutes for them. Then I turned off my car again when I delivered. Though perhaps not needed as I was at a house in a wealthy neighborhood.

      People who by-the-way know you don’t become wealthy by tipping the slave labor.

  17. I just had a horrible experience. I placed an order MONDAY 6/5 for a delivery at 8:30-9:00am for THURSDAY 6/8. It was a birthday surprise since I wasn’t going to be in town for my friend. I asked her to not go anywhere during that time and to not have breakfast. Well 9:52am and nothing. I had to call to find out what happened, they said the restaurants computer was broken and that it would not work for the rest of the day. So they cancelled my order and asked me to place another order or I would loose the $15 credit. At that point I didn’t care about the $15 credit. The issue was that I had my friend waiting on breakfast. SO I had no other choice but to order something right away. I ended up spending $10 more, on something I didn’t even want to order, breakfast was now at 11 and I inconvenienced her by waiting on UberEats. Not to mention my time on the phone with them. Then they offer me a $5 coupon for my next order like I want to order from them again. It sounded like a foreign call center and would not give me their names or management information. This issue has nothing to do with the drivers. So they can’t blame them, it is Uber Eats and their faulty operations. Lack of compassion because you call a call center that can do nothing for you. They are miles away, where are the managers? The operational team? Who can you speak with that isn’t in a foreign country?

  18. Hello,
    Im registered to drive with Ubereats however i haven’t done it yet. Being interested in it though i have read individual drivers and customers compliments and complaints about the service. I also work for a customer service center for about 20 years so i know something about customer service and the bottom line is this. i have continually heard people say tip, tip, tip and the problems will go away and that simply is incorrect. Ubereats has recently added a tip feature to their service and that’s great but not the answer. Truth is if a driver does not care about what he is doing his (HIS) level of service to the customer is going to suck. in addition customers seem to feel its their job to educate another person on how to do their job. This is a matter between Ubereats Management and the Customer NOT the Driver and the Customer. Ubereats management team is more than capable of handling service issues for you (the customer). Remember you (the Customer) although you may think you know are NOT familiar with how Ubereats works and the driver is in no way capable of making any changes to the Ubereats policy or procedure. Note to both the drivers and the customers: If you want to see change, Drivers take a little pride in your job and attempt to do it correctly and Customers learn self control, get rid of the self serve attitude and think about how to initiate change before going off half cocked on some driver that has no control over the system….

    • “Drivers take pride in your jobs and learn to do it correctly?”

      Are you joking?

      Every Uber driver and UberEats driver starts off seeking to do their job as correctly as can be within the limitations of things outside our control. It’s the crappy pay coupled with the eventual realization that customers, who almost always rate you 5 stars, almost never tip you either.

      I’m still pretty new to this, and already that realization has started to sink in. Until the customers who are getting a tremendous bargain start to realize they need to tip (or expect higher fees upfront), their service is only going to suffer. When top notch service is dirt cheap and you don’t think to pay a tip for that top notch service, don’t expect it to last.

  19. Doing strictly UberEats. It’s decent so far, make roughly $5/delivery before gas. Not great but Its something.

    Some Resteraunts are ready right away, others you have to wait. McDonalds almost always has me waiting for the order no matter how long it took me to get there. Tonight I had a resteraunt make me wait 15 minuets for…and that was AFTER I got pinged from 18 minuets away. There was actually about 4 ubereats drivers waiting, and it was not busy inside.

    Twice I couldn’t deliver food. Once I was sent to a Truck Stoo/Gas Station. Waited, called the guy, no answer and no voicemail set up. Drove around the truck lots looking for someone, waiting at the exaxt pinned location and called again after 5 minuets. Nothing, so I left.

    Happened again, the address was an apartment building, and although it’s curbside, I’ll go to the door if they’re not outside. However, there was no apartment number so I couldn’t do that. I kept driving around the entrance and called the person 3 times. After the third time I left.

    In those scenarios this is what happens. The uber driver calls the customer, and there’s an option afterwards to click that says “customer didn’t answer”
    Once clicked I think it sends a text message to the customer. It also starts a 5 minuet timer. After 5 minuets, it gives the option to the driver to cancel/select no show. The driver still gets paid and uber says “discard the food” (in the drivers stomach)

    I’ve also had the app send me to a complete wrong location, but luckily the customer answered and gave me directions.


    ANSWER YOUR PHONE we could be outside with your food or lost

    • Brandon as a customer I would rather have you wait for my order and have hot food then you show up a half hour later and my food is cold.

      I understand For You time is money and in a perfect world the food would be ready as soon as you walked in the door with the current situation and the way Ubereats handles their business it will never be perfect.

      As a small business owner the thing that concerns me is, Ubereats has no feedback nor any way to contact someone that can make a decision. the only ability to talk to is someone is in a foreign call center that doesn’t speak or understand English this is not the way to run a business in the United States of America.

      Good luck Brandon I hope you find something better I don’t see this lasting, sorry.

      • Problem is, ubereats started their business completely wrong. They made it as cheap as possible for people to order food, but that meant paying drivers pennies and, for some reason, lying to customers about a tip being included and then, when sued for lying, just telling customers it wasn’t expected (another lie lol) after they were already told for so long that the tip was included and drivers got paid something insane like $20/hour so couldn’t possibly need a tip. So the drivers were never paid enough to give a damn about you wanting your food hot or any other kind of customer satisfaction, leading to a decline in business. FINALLY, they’re starting to change things…just a bit….but it’ll take time for that new system to affect customer service….maybe too long.

        Frankly, I suggest trying other delivery companies. Doordash and Grubhub have always paid better and encouraged tipping, so personally, my customers always get their food exactly as hot as I received it and sometimes even hotter (invested in good bags and space blankets that REALLY hold in heat).

        My customers will also get their food sooner than many ubereats customers because A) ubereats drivers don’t get paid enough to hurry so drivers will dilly dally, stopping to get themselves food, stopping for gas, stopping for bathroom breaks, etc all after already getting your order and B) Because they don’t get paid enough, they’ll keep another delivery app or passenger app on and be busy with another job before/between completing your delivery.

        I did all that when I was driving for ubereats. $3.25 delivery and 99% of people don’t tip? Yeah….that’s not worth rushing for, so If I’m hungry, I’ve gotta pee, or I need gas, I’m stopping lol. (As opposed to just doing Doordash – I’ll do all those things BEFORE accepting another order so another driver can take that order if they’re available before me)
        I definitely kept at least one other app going, even when already on an ubereats delivery. You get what you pay for, and frankly $3-$4 is only enough to get you your food eventually and no sooner. I’d choose delivering a $10-$11+ order from Doordash before that ubereats order every time. Like I said, try another service 😛 The other guys started their business recognizing that you need happy workers if you want happy customers.

  20. As a consumer I have a real problem when I place a custom order for food, and the order is wrong.

    Case in point: I ordered a double Filet O Fish from McDonald’s and asked for light tartar sauce. I received it okay it had too much tartar sauce and it was a single Filet-O-Fish even though the order was marked a double Filet-O-Fish

    I’ve ordered food from Taco Bueno here locally asking for no sour cream everything has sour cream it’s like they don’t read the order… is this a problem with Uber Eats or with the restaurant?

    These mistakes seem to happen consistently with every restaurant and you can’t call some of the restaurants to talk to someone.

    I started to place an order with steak one at 11:30 p.m. Uber says they are open till midnight if you look on steak ones website they say they’re only open till 10 p.m.

    I attempted to call no one answered the phone. These types of things seem to be consistent with Uber Eats restaurants and with Uber Eats.

    My humble opinion: Ubereats is not quite ready for prime time.

    It’s a great idea and there is a need for it Ubereats doesn’t have the answer at this point.

    • When the order is wrong, that’s definitely the restaurant. Uber doesn’t change your order after you submit it, and drivers don’t place the order. Drivers are also not allowed to open containers or wrappers to check if the order really is correct. All they can do is go down the list with someone at the restaurant and ask if each item is there and correct. I do this every time (Doordash driver) but often just get waved on with a “Yeah, uh huh. It’s all there. Bye”. A very strict driver will make someone open each container or wrapper and prove that each item is correct. You’ll never find an ubereats driver like that because they don’t get paid enough, and if they did do that then it would create a problem for the driver because they go to restaurants in the area so frequently that they’re often recognized. If they’re recognized as someone who takes up a busy employee’s time then they’ll get treated like crap by the restaurant. They’ll be make to wait longer for food and get attitude from waiters and managers. Drivers need a smooth relationship with restaurants, so they don’t do anything to piss off the employees.

  21. My first and only experience in delivering for UberEats was an exercise in extreme frustration, starting with having to wait an unpaid 10 minutes for the food to be finished, and then a wrong delivery address that was in a ghetto 5 minutes away from the restaurant. After contacting the customer it turns out he was 25 minutes away! Having just started I didn’t have an insulated bag, so I know by the time I get there his food won’t be particularly hot anymore.

    I drive out to this wealthy neighborhood, to deliver the food. The guy tells me he’s tipped through the app. I don’t know I’m new to this. We exchange pleasantries, I leave and hit Complete Delivery on my Uber app. Grand total paid to me for nearly 50 minutes of time from start to finish, $3.61. Yeah! Apparently the fee only included the initial nearby address the guy had originally put in as his delivery location. And no, there was no tip from him like he claimed. Grrrr.

    So now I’m wishing I had been as clever as your 2nd UberEats driver and when I found the customer wasn’t at the given delivery location, canceled the delivery with a “Couldn’t find customer” reasoning, and had myself a nice free dinner. It smelled pretty good, and my car STILL smells like it a day later (though much worse as the odor has mixed with my air freshener scent).

    • I swear, it’s usually the wealthier ppl who pull crap like that. When I was still driving for ubereats the only tips I ever really got were from people in skeevy motels, trailers, and shabby houses that really were a mile or two away while the upper middle class snobs stammered out excuses as to why their REAL delivery address was 20 minutes away from the address they had listed. I don’t know about now since I’ve gotten a few emails about uber changing customer service, but you couldn’t contact anyone and ask them to adjust the pay for the distance to the new address, so keeping the food was the only reasonable option unless you like making $3.50/hour lol.

  22. UberEats doesn’t appear to have gotten any better. First time trying to use it. The driver brought the wrong order. He said “I’ll be right back“ and literally drove off.
    He never came back. Apparently he canceled the order.
    When we called, we were told from a foreign service center (??) that we would have to re-order and that our account would be no charged. No other options.
    Done with UberEats. No food, no service, no dice.

  23. Ok how bout this say the oder was wrong what happens u call the place up and say its wrong ? Whos going to dilvery u a new one ?? Uber eats is a joke u want dilvery u have your own dilvery guys like a pizza place what happens if some one uber eats driver gets the order then cancel wen the store is closing?? What happens u dont get your food now they cant find another driver ?? Its all bs every restaurant that wants to dilvery needs there own personal dilvery people

  24. Just had a similar issue where the food never arrived.
    I was in an office building that required access cards so I had told the driver in our call that I’d be waiting outside for him. Mind you this is January in Toronto so it was very cold.
    After 20 minutes of his “car” passing by my building several times (I still don’t know how this happened, the tracker showed his car passing by several times but I never actually saw a car), he decided to flag it as delivered and disappear. I waited another 10 minutes, thought maybe he wanted to flag it to make it seemed like delivered sooner, I finally realized he won’t show up at all. We got no calls or messages either.

    Called Uber Eat Support, they apologized and said they can refund but that’s it. If I demanded compensation for the time wasted I’d need to email them. Sent email and got an automatic reply said I was already refunded. Replied to it and got another automatic reply and said I was already refunded.

    Have to say I’m truly disappointed. I don’t think anyone from Uber Eat truly reads emails sent to them. Definitely not the kind of customer service I was expecting from such a big company.

  25. I ordered hot head burritos that was 12 minutes away from my house. I waited 45 minutes before I called Uber to find out what was going on with my order because my driver had picked up the food but just sat there with my food and never delivered it. Uber’s response was well I can’t get ahold of your driver so there’s nothing I can do about it. I said okay can I at least get my refund since I never got my food? She said no I can’t do that right now until I get ahold of the driver. I asked how she was going to charge me for something that I never even received. After over an hour of trying to get a hold of the Uber driver and Uber customer service, she finally said well what I can do for you since I can’t get ahold of the driver is give you your refund. I was thinking yes that’s the least you can do for hiring a unreliable driver that just picks up the food you bought and eats it then decides to do it to someone else or go home for the night. She asked if we would stay on the line for a survey and I did. The survey asked if Uber resolves my issue and all I said was no and they hung up on me. How irresponsible, unprofessional, underdeveloped can you possibly get. A. Get better customer service. B. Solve a simple issue without taking over an hour while keeping me on hold. C. Hire reliable drivers that aren’t going to steal your food

  26. Currently on hold during a 25 minute call to customer service. Ordered food and an entire entree and side was missing. After no luck finding a contact number in the app, I finally found one on a third party site. This took at least 10 minutes of searching. I then waited another 5 minutes before someone answered. I explained the issue and spent another 10 minutes explaining what was missing. All I wanted was a replacement.
    I was advised they would refund me for the missing entree, but at this point I am at least 25 minutes in and my entree is now cold and I would have to pay another delivery fee to replace the food. The person suggested I use my oven to reheat the food, to which I explained that it has lettuce which is not something that can be reheated. I told her this was unacceptable and she put me on hold to confer with a supervisor.
    When she comes back, she offers to add the delivery fee to the refund but would not refund my food since it is now inedible. I told her if that is what she can do then go ahead but I do not accept this as a final resolution. At the very least I should also get my meal refunded, but from a customer service stand point I would now expect a full refund or similar credit for my inconvenience. I am now waiting for food to be delivered from one of your competitors, of which there are many in my area so future orders through UberEats will certainly not be coming.

  27. I’m a driver i broke down left my lights on one day even though i made that mistake i called my customer got a jump bye a nice man, always call your customer guys it makes them happy and they know you are coming or call uber have them explain your situation,Thanks!

  28. Employees: do your job as expected and get paid the rate you signed up for.
    Customers: tip after the fact, if the employee went above and beyond. If they sucked, leave a bad rating.
    All this tipping controversy is not rocket science.


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