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New United Website Issues & How to Load the Old Site
I am all for progress and moving forward, except when it comes to beloved manufactured spending techniques. In that vein, I don’t normally care when a company debuts a new website. Sure it almost always takes some getting used to, but change in life is inevitable.
The only time I really take issue is when the new version of a site just doesn’t work. Today I ran into a bug with United’s new site that was very frustrating. I was booking a flight from LAS-SFO to position for my upcoming Panama AA elite fast track flights and the site wouldn’t let me checkout.
Problem Checking Out
A couple of months ago United gave me a travel voucher due to the falling roof panel service issue I encountered. Today I was trying to use that voucher to pay for my flight. The face value of the voucher was more than the cost of the flight so I didn’t owe any money.
After finding my flight and getting to the final checkout screen, the website appeared to apply my voucher correctly. While everything looked fine, when I clicked to complete the purchase, it said I had to select a card type under “Other Forms of Payment”. This section was mandatory, but there wasn’t anything to select other than Visa Checkout and it gave me an error.
I spent a couple of minutes trying to fix this before I remembered an article I had read on MileValue about loading the old United website. After following the instructions (see below), I was able to load the old website, search for the flight and book it without issue! Let’s hope they either fix the new monstrosity or keep this backdoor method alive.
How to Load the Old United.com Website
Loading the old United.com is simple and easy. Just follow these instructions:
- Open a private or incognito window. I used Chrome Incognito.
- Type in UAL.com (Do not go to United.com)
- You can now use and enjoy the old website!
It is simple and easy, but effective and it saved me a phone call and a lot of frustration today.
Who knows how long this backdoor trick will work, but I think the old website is a lot more functional than the new one. Not only does it have quirks like the one I ran into, but the award search functions are far inferior to the old version. For now, I’ll be using this technique for all of my United searches, although I have to admit I don’t plan on flying them much given my mixed experiences with United this year.
Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.