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Upgrading to the New World of Hyatt Credit Card Details
I have seen some conflicting data points from people who have called in to upgrade their old Hyatt credit card to the new World of Hyatt credit card. Some Chase phone reps are telling them their anniversary date will change to the upgrade date (see Pauline’s comments). Others are telling them it should stay the same (PJ’s Comment). So which is it?
Why This Matters
This is important mainly because of the anniversary “free” night. If it upgrading to the World of Hyatt credit card resets your anniversary date then you could miss out on an anniversary night.
Let’s say your cardmember anniversary is in September and you upgrade now and your anniversary was reset to July you would miss out on that September free night and would pay two annual fees before receiving your certificate. This is what Chase phone reps are telling some people.
Others are being told that everything stays the same and they will get their anniversary night on the regular anniversary date.
Which One is It?
To be honest I don’t know. It sounds like Chase doesn’t know either at this point. If I had to guess I would say that the anniversary date will stay the same. In every other instance when I have done a product change the anniversary date has remained the same.
This is what happened when I have done the Hilton Honors upgrade and downgrade cycle. I was charged a prorated annual fee when upgrading and prorated refund when downgrading. I know that is a different provider but it is the system that makes most sense.
If you are keeping the same account but just going to a different product everything else should remain the same, including the credit card number.
It seems like Chase is making this overly complicated and did a poor job instructing their front line employees. I would bet that everything will remain the same and the anniversary date will go unchanged. If you have some inside information or a data point please share in the comments section.
Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.