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Wyndham Denying Stays Towards Promos
Shawn was alerted to an issue by a reader (thanks Randy) that Wyndham had denied his 7500 Masterpass promo for using an ineligible rate. He booked the hotel using an AARP rate on the Wyndham site and was told that did not qualify. It was considered a discount code. With the current Visa Checkout promo ongoing we thought it would be prudent to bring it to your attention.
Should the Stay Have Counted
Most other hotel promos have allowed AAA and AARP rates to count towards their promos since the room was still booked on their site. But with Wyndham being Wyndham it doesn’t shock me that they are not allowing these rates to count. Here is pertinent part of their terms:
“Notwithstanding anything to the contrary contained in these Terms and Conditions, if the rate for any night at a Participating Property falls into one of the following “Non-Qualified Market Segments,” such night will not be deemed a Qualified Stay:
- Qualified Discounts (non-account) other than Employee and Family Rates and Travel Industry Rates (in each case, as defined below)…”
This is very vague to say the least but I think they are putting AARP and AAA rates etc. under qualified discounts. That is the only relevant part I could find in their terms.
If you were planning on participating in the Visa Checkout promo Wyndham is running make sure you only use standard rack rates when booking the rooms. I think this is a little bit cheap on Wyndham’s part but they are who they are. The bonus points are worth more than the $5-10 you usually save by using the AAA or AARP rates etc. so it is worth it if you are sure you can complete the promo.
Let us know if you have run into issues with something like this with Wyndham or any other hotel’s rewards program in the comments section.
Thanks again Randy for bringing our attention to this!
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