Wyndham Settlement Over Resort Fees, Get Cash or Points
Wyndham has reached a proposed settlement deal with customers who claimed that the company did not properly disclose resort fees in the full price of room booking from guests.
Wyndham Hotel Group LLC and Wyndham Hotels and Resorts LLC have agreed to create a fund of around $6 million to compensate customers who were allegedly affected by the pricing structure. From this $6 million, customers will be able to seek $22 in cash, or reward points that can be used for a $25 restaurant gift certificate.
Plaintiff Thomas Luca Jr. claimed that Wyndham charged him and other customers a “resort fee” on top of a room rate. He said that the fee was not adequately disclosed to customers before they made their purchase. Allegedly, Wyndham intentionally conceals the fee to mislead customers into thinking that the rooms are less expensive than they are.
In the proposed settlement deal, Wyndham denies any wrongdoing, but has agreed to change the way the companies disclose pricing. The companies have agreed to disclose the resort fee on a “Rooms and Rates” page, which will have the fee visible on the page as opposed to visible via a hyperlink. The companies have agreed to include this fee disclosure page for at least two years.
The Wyndham Resort Fee Drip Pricing Class Action Lawsuit is Thomas Luca Jr. v. Wyndham Hotel Group LLC, et al., Case No. 2:16-cv-00746, in the U.S. District Court for the Western District of Pennsylvania.