Wyndham Settlement Over Resort Fees, Get Cash or Points

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Wyndham Settlement for resort fees

Wyndham Settlement Over Resort Fees, Get Cash or Points

Wyndham has reached a proposed settlement deal with customers who claimed that the company did not properly disclose resort fees in the full price of room booking from guests.

Wyndham Hotel Group LLC and Wyndham Hotels and Resorts LLC have agreed to create a fund of around $6 million to compensate customers who were allegedly affected by the pricing structure. From this $6 million, customers will be able to seek $22 in cash, or reward points that can be used for a $25 restaurant gift certificate.

Plaintiff Thomas Luca Jr. claimed that Wyndham charged him and other customers a “resort fee” on top of a room rate. He said that the fee was not adequately disclosed to customers before they made their purchase. Allegedly, Wyndham intentionally conceals the fee to mislead customers into thinking that the rooms are less expensive than they are.

In the proposed settlement deal, Wyndham denies any wrongdoing, but has agreed to change the way the companies disclose pricing. The companies have agreed to disclose the resort fee on a “Rooms and Rates” page, which will have the fee visible on the page as opposed to visible via a hyperlink. The companies have agreed to include this fee disclosure page for at least two years.

Lawsuit Details

The Wyndham Resort Fee Drip Pricing Class Action Lawsuit is Thomas Luca Jr. v. Wyndham Hotel Group LLC, et al., Case No. 2:16-cv-00746, in the U.S. District Court for the Western District of Pennsylvania.

3 COMMENTS

  1. Pretty vague on the details here, Danny….. So what are we mere little folks supposed to do here? Anything? Do we have to prove that we were charged a hidden resort fee (aka at Radisson as “parking+”) fee? Any links to initiate the process? Or is this just a proposed settlement, details on the how or what or anything to follow…. or maybe not. Or did this story get hijacked by a story/ad for sofi money?

    • ah sorry, this whole “resort fee” b.s. grates to no end, (as is your repeating verbiage about it being merely “alleged”) and yet for anybody paying attention, the resort fee “disease” is getting worse and worse. (with our entire miles & points travel hobby being very much under siege by it….. Nothing like looking forward to a premium reward night or two at a famous beach, only to get socked with multiple “hidden” fees for parking, resort “privileges,” and of course, for any amenities in the room. )

      Obviously, should not have mentioned Radisson in same breath as Wyndham…. (though at the rate Radisson is nose-diving since being “Shanghai’d,” maybe Wyndham will soon add them to their has-been portfolio.

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