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Alaska Airlines Credit Card Retention Phone Call Results
Last week after calling American Express about my Delta Platinum Skymiles cancellation, and receiving a retention offer, I decided to give Bank of America a call.
I have had the Alaska Airlines credit card for almost 2 years, my anniversary is in September. I kept it past the first year thinking I would be able to use the companion certificate. The problem is their coverage out of Detroit is pretty poor so I have not found a use for it. I have also depleted most of my Alaska miles and I don’t see myself being able to accrue them anytime soon. Because of that, and since I want to simplify life, I decided to just cancel the card. I wasn’t planning on much of an offer but I decided to give it a try just to see.
Retention Call Results
I have put under $100 in spend on the card since reaching the initial welcome bonus. That is over almost 2 years. What I have spent on it was from BankAmeriDeal offers.
When I called in all I said was I wanted to close the account. I was transferred to the retention department and the phone agent offered me 2,500 Alaska Airlines miles to keep the card open. The offer did not have a spend requirement and she said the miles should post in 6-8 weeks.
If my annual fee had already posted I still would have gone ahead and closed the account. Since I am still a few months away from my anniversary date I took the offer. I will most likely still close the card after the annual fee posts. Who knows maybe they will give me an even better offer to keep the card.
Lesson learned: it is always worth calling to see what is available. Sometimes it makes sense to even do it before the annual fee posts, especially with Citi cards.
Let me know if you have received any offers from Bank of America recently in the comments section.
Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.