Amazon Prime 2 Day Delivery Keep Showing Up Late? Here Is What You Do

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Amazon Prime Members Can Get Credit For Shipping Delays

Amazon Prime Members Can Get Credit For Shipping Delays

Have you noticed an issue with Amazon Prime shipping over the past few months?  I know I have.  If you live near a distribution center then you are probably fine. But if you are not near one you probably have experienced some shipping delays.  Did you know Amazon Prime members can get credit for shipping delays?

Details

Whenever I have had an issue with multiple packages missing the delivery date I contact Amazon via Amazon Chat. The key here is to look at the date they say the package should arrive by when ordering.  Sometimes they play games with the 2 day delivery window.

Once you have confirmed a package is behind schedule, like so many of my black Friday orders were, open up a chat on the items in question.  Be sure to have the order numbers for all late shipments, even ones that have already been delivered but were late. You then list them off to the support agent and tell them you are unsatisfied with their service.

They will most likely apologize for the delays and give you updates.  They will not proactively offer a credit most of the time.  Ask if any compensation is offered for delayed shipments and they will say they usually give an Amazon credit of $5 per missed delivery date.  I was able to get $25 in credits from late deliveries last month.

Conclusion

I think a lot of these issues stem from them using 3rd party delivery services and people delivering packages in their car etc. One such delivery person stole a Snapple from my groceries that were by the garage door waiting to be taken in. Yeah they opened a case and took one, no joke! My deliveries delivered by USPS seem to always make it on time.

You may think this is petty but Amazon has been consistently raising the rate for Amazon Prime while the service has been getting worse.  I am going to hold them accountable for that.

 


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14 COMMENTS

  1. You can also ask that they extend your prime membership. They only do this 2 times in my experience. It’s worth more than $5. Two-day shipping is not an option for Hawaii and I don’t have that many late deliveries, but I always use the reason that I’m paying the same rate as continental US residents and Amazon’s delivery estimate is already up to 10 days. I’ll be contacting them Sunday because I have an order that they estimated would arrive tomorrow (2 weeks from when I placed the order) and it doesn’t look like it will arrive until Jan. 2 or later.

    • I have mentioned the prime extension a few times after hearing about that and they always brush it off and give me the credit. I would rather get the extension but I’ll take what I can get I guess.

      Hopefully they give you something good!

    • I believe it was. Not too difficult for me since it works on 3rd party gift cards and all of their food items so I was able to use it pretty quickly.

  2. What annoys me is when the quoted prime delivery date is more than 2 days before I even order. I was buying over $35 anyhow and got the same stuff from jet.com with actual 2 day delivery

    • Yeah with Walmart and others offering 2 day shipping for free and it comes in time I think more and more may be leaving Prime.

    • Be careful with Jet.com I was ordering dog food from them and didn’t realize that is was really close to expiration time. I checked with manufacturer and they said from time of packaging and tagging with expiration date to the date is about 18 months. The stuff I was getting from jet had expiration dates of about 2-3 months. Not happy. Switched to Amazon.

  3. The other weird thing I’m seeing is that the delivery is noted “Your package was handed off directly.” It was NOT, thank you very much. It was left on my front steps with no human interaction.

  4. Easiest to use Paribus and let it automate an email on your behalf. It’ll monitor your shipments. Best of all it doesn’t cost anything. They don’t offer a referral program so it’s probably not widely known. Over the holidays I received 3-4 credits of $5 each.

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