American Express Made My Morning! Well Kinda, Sorta, I Guess???
I have read about American Express reaching out to people over the last several months to let them know they made an error on properly issuing points. Usually this involves points not posting properly for referrals or spending bonuses etc. I have never been one of the lucky few so when I saw this email this morning I was immediately excited.
But Wait, Where Are the Details?
This sounds great and all but where are the deets? What was this for and for how many points?
This time around I figured, no big deal, they will have the info I am looking for on chat.
Chat Agents are in the Dark Too?
Telling people they are getting points but not telling them for what or for how much isn’t a thing is it? Are they taking being not transparent to a whole new level or what? There is no way that they send out an email like that without an amount being on my profile, right? If it is a 20,000 point mistake that would be amazing, but if it is 500 points then I am getting excited about nothing. And I really want to be getting excited about something so I reached out to my old friend Amex Chat.
I knew that the chat peeps would be able to set me straight. They could tell me if I was going to be points filthy rich or getting less than a snickers bar. Here is what they had to say:
Sooooo Your Company Doesn’t Know What It Knows?
Does anyone else find this kinda crazy? You send out an email to someone essentially saying we screwed you over but we are going to make it better without telling them the what and how much? That is customer service at it’s finest right there! Why send out the email at all, why not wait until the points actually post and then tell me what they were for? I mean I didn’t know that I was screwed over up until this point so you could have kept the cat in the bag until you could properly inform me of the situation.
I know that I am complaining about something that is overall a good thing. American Express admitted fault and said they would fix it, that is good. But I also think this is a wonky way to go about fixing a problem that they created on their own.
If you messed up posting my points just tell me for what and for how much in the email. Or better yet just post them and send the email after they are on my account. But to send it out without any info is kind of frustrating and just another thing I need to track to make sure it is properly dealt with. Except if it isn’t dealt with properly I don’t even know what it should be and neither do the people that work at American Express it appears.