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Are Mercedes Benz Clawbacks Being Reinstated By American Express?
Last month Mercedes Benz Platinum cardholders were left with a choice of whether or not to cancel the card before it was transitioned. American Express was discontinuing the card and transitioning it to a regular Platinum card. This was problematic for everyone who had not carried the regular Platinum card before. Being transitioned to it would make them ineligible for a 100K welcome offer in the future. Amex sent out a letter informing people they were offering a prorated refund because of the change. But when newer cardholders took them up on that offer they were hit with a 60,000 Membership Rewards clawback.
Are Points Being Reinstated?
At least one reader, Dave, commented that his points have reinstated from the clawback. This could be because of American Express’ recent decision to fulfill their backlog of owed points. Many of those were from referrals that never got properly paid. Now that I think of it the timing is strange since they just sent out 1099s for referrals. Moving past that the key denominator seemed to be that you had to have called to complain about your missing or clawed back points.
If this is in fact the case and they are refunding clawed back points from people closing the Mercedes Benz card early I think it is a good move. They discontinued the card, not the consumer. They then sent out a letter saying they would prorate the annual fee if they wanted to close it instead of transitioning to the new card. That goes against Amex’s normal operating procedure. All of this led people to believe that they were safe closing their accounts. Even if American Express has been cracking down on everything lately. It was an unfair move in my opinion.
If you have a Mercedes Benz Platinum and had your welcome offer clawed back let us know in the comments if they have been reinstated. Hopefully you were as lucky as Dave was.
Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.