Children’s Place Will Not Refund Stolen Gift Cards
We covered an issue with Children’s Place gift cards a few weeks ago. There have been numerous reports of people’s gift cards being liquidated before they could use them. This has been an issue in the past with Children’s Place but I am not sure it has ever been at this kind of scale before.
It is an obvious problem with Children’s Place’s system or algorithm because gift cards from multiple vendors were compromised. This wasn’t like the PayPal Digital Gifts hack where it came from one place. That makes me believe that this is a Children’s Place issue.
There have also been a few reports that these cards were being used at stores in Texas like mine were.
Contacting Children’s Place
I have contacted Children’s Place 4 separate times since the first article was written. I had two compromised gift cards, one from PayPal Digital Gifts and one from a Kroger GiftCardMall sale. Both were digital gift card purchases.
At the end of the day they told me to pound sand, not our problem. It took 4 phone calls to their foreign call centers (no matter what time of day I called) to finally get someone to file a case on the issue. I wasn’t expecting much but I received this email a few days later. It didn’t disappoint…notice the spelling of my name as well!
Dear Mark Austrian,
We are sorry for the disappointment you experienced with your Gift Cards. Our records indicate the Gift Cards were all redeemed on purchases for merchandise. Per the terms and conditions on the Gift Cards, a Gift Card cannot be replaced if lost or stolen or used without your permission.
If you purchased the Gift Cards from a third party company, we suggest contacting that company directly to dispute this issue. If you purchased the gift cards with a credit or debit card, you may also dispute the charge with the card issuing bank. We apologize for the inconvenience this may cause you.
If we can be of further assistance, please contact Customer Service at 1-877-752-2387, or visit www.childrensplace.com to view our Frequently Asked Questions.
The Children’s Place
A few people have reported getting a sympathetic call center employee who was willing to reissue them replacement cards but that has not been the norm.
Reaching Out to Children’s Place
After our last article we reached out to Children’s Place via Twitter and did not get a response.
I would also suggest tweeting this article to @childrensplace. This is two fold, if they get enough tweets maybe we can pressure them into a resolution. Also this will alert others to the issue so that they know not to purchase Children’s Place gift cards going forward.
I have had other gift cards liquidated in the past from breaches or theft. They have always been replaced by the company. It wasn’t always easy but I have never been told it wasn’t their problem before.
The complete lack of concern shown for Children’s Place’s customers is appalling. This is an issue that has come up in the past and it happened across multiple vendors who sell their gift cards. That means it came from the source not from an outside vendor.
Selling gift cards is big business and Children’s Place is coming out in spades because they are profiting off of their customer’s losses. They lost me as a customer, someone with two small children, over $100 because of their complete lack of empathy.