How To Extend Marriott Travel Packages After The Merger
My buddy reached out to me to let me know of some changes he experienced with his Marriott 7 night travel package. This is the same buddy who told me about the terrible Airbnb gift card terms. I guess I owe him a beer or two you could say.
They told him the terms would not allow that to happen. He tried 3 different agents and they all referenced these terms, sections 3.14.c.ii.:
ii. the hotel award portion of the Travel Package is non-refundable to the Member if cancelled or not used.
They claim that this has been in the terms all along. That may be true but it wasn’t enforced if it was in the terms in the past. He does have Platinum status with them as well.
So he moved on to trying to get it extended. He got a lot more push back this time around and after talking with the third agent they were finally willing to extend the expiration date.
Technically Marriott is in the right here and didn’t even have to offer him the courtesy of extending the expiration date. Having said that it is a change of course from what they have offered in the past. I am sure many people have expiring certs in their possession so I wanted to give you all a heads up just in case. Expect a little more push back this year and it seems extension is the only option left.
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