Review: The Ritz-Carlton Grand Cayman
The Ritz-Carlton Grand Cayman is a 144 acre resort in Grand Cayman and one of a select few with a 5 star rating. The resort houses guest rooms, suites and residences throughout. The prices here are steep and I don’t think this particular location is a great representative of the Ritz-Carlton brand. In fact, I would much rather stay the Kimpton right down the beach for a lot less money. You can see my review of the Kimpton Seafire here.
Points: 70k Points Per Night + $75/day resort fee (not waived on award nights.)
Cash Rate: Prices seem to be all over the place here: $500-$1300 (excluding the taxes and fees which are huge. 10% Service Charge, $75 Resort Fee and fees seems to be about 13%)
The Ritz-Carlton is located on the iconic Seven Mile beach about a 12 minute drive from the airport. The Seven Mile beach area is not all that big so the resort was fairly close to some popular restaurants and the other beach resorts.
Let’s just say this is not one of the finer points of this hotel. When we arrived we were pleasantly greeted with a Mai-tai and then ushered to the front desk almost immediately. We were told that our room was not yet available and they did have one that was open but it needed to be cleaned. It seems that we were being helped by a manager and I can’t explain why exactly but she was not friendly and both myself and my travel companion commented on her attitude. It was almost like she was being rude but saying nice words. She told us to maybe have breakfast or lunch and she would text us to let us now when our room was ready. Well, we went for breakfast which took about two hours and then we sat in the lounge for another two hours. I went to the front desk to see why it was taking so long to clean a room and another much nicer front desk agent told us she would put a rush on it, about 35 minutes later we got a text that the room was ready.
Our friends who got there the day before said they waited 4.5 hours for their room to be ready.
The room design at The Ritz-Carlton, Grand Cayman is so classic, it felt elegant and clean. The color scheme was perfect. The cleanliness of the room was a highlight for me because I seem to always find something that grosses me out and I definitely did not have that issue here. I also loved the toiletries, they smell so good and there were a lot of them. They also had complimentary things in the room like shoe polish, sewing kits and dental kits. Some things, like the old school light switches were dated, but it didn’t bother me.
There are two pools and a kiddy park. While everything was lovely, it was very quiet. The main pool is beautiful if not a little small. My major gripe at the pool was the lack of service, I can’t tell you how many times I had to get up to get the staffs attention. The automatic gratuity probably has something to do with it. There also wasn’t much else to do here. The beach has free water activities but I didn’t see any or notice anyone using them.
The prices here are absolutely absurd. I believe the cost of each one of my Pina-coladas was $24. For 3 drinks and an order of nachos, I paid $130ish. I never complain about prices, but WOW. Also, the service is incredibly slow, it definitely puts a bad taste in your mouth when you’re overpaying and the gratuity is included. Another issue I had was the hotel layout, it’s not a very big hotel but it’s a pain to get from one end of the resort to the other. There’s a very long hallway connecting the beach tower and the main area with the restaurants. The restaurants are very over priced and very underwhelming.
I thought the room was wonderful and had no issues with the service of the housekeeping or bell staff, but will certainly not be coming back. There was nothing great about the resort and nothing to justify the prices. Sure everything was pretty but it just wasn’t that impressive and the bad food kind of sealed this hotels fate for me.