Southwest Companion Pass Mistake Email
Southwest Airlines sent an email to many many members of their Rapid Rewards program this morning with the subject “Congrats! You earned Companion Pass.” I was excited when I received mine:
I had a Companion Pass that expired on 12/31/16, so I knew this had to be an error. The question for me was how widespread it was. Well, according to Reddit, many people received the same email. Our own PDX Deals Guy received it as well.
What Does This Mean?
Unfortunately Southwest isn’t awarding random Companion Passes to members. In fact, it was an error as confirmed by their Twitter team.
@cjxdub1 We regret that the email was sent in error. We look forward to our next opportunity to welcome you onboard. ^VP
— Southwest Airlines (@SouthwestAir) January 4, 2017
Of course this is sort of like rubbing salt in the wound considering Southwest heavily devalued how you can earn a Companion Pass without notice just three days ago. Did you receive the email?