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Southwest Makes Flight Changes More Difficult
A member of our MilestoMemories Facebook group (Jeff M.) brought something to our attention that he noticed when he went to change his Southwest flight. It looks like Southwest changed their rules for flight changes a few months back.
Southwest’s Previous Flight Change Protocol
In the past you were able to change your flight easily. Southwest would give you credit for the difference if the price was less. And, they would charge the difference if the flight was more. This came in handy when they had a sale and the price dropped, or if you needed to grab a later flight etc. All you had to do was make a couple of clicks and you were done.
The rules of your original flight’s fare class stayed the same for your new flight. If it was a fully refundable fare when you booked it then it would be fully refundable after the change as well.
Southwest’s New Flight Change Protocol
When you go to change a flight now the following message from Southwest appears at the top of the page:
“Before you modify
Having to cancel a flight and then re-book is not the end of the world. It does add another thing to be aware of when planning your trip. It is still unclear if this is a long term change or just an IT system glitch Southwest is working through.
I think it is worth the extra effort to ensure you are able to get a full refund versus having to deal with lousy travel vouchers.
Have you had to deal with this situation yet? Do you think it is a bad move on Southwest’s part?
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