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Southwest’s Refundable Fare Policy Undergoes Customer Friendly Change
Last year, Southwest made a negative change to it’s ticketing policies. A change to it’s The system modification caused changes to refundable tickets to result in those same tickets being non refundable. Although customers could still receive a credit for the amount they paid, they were unable to get a refund in their original form of payment. This left customers with the unsatisfactory result of having to cancel and re-book rather than make any changes to their tickets. I don’t have to tell you that people would rather have cash than an airline credit subject to expiration. I also don’t have to tell you what a pain it is to book flights, so cancelling is probably not an ideal solution.
Good News and Details
Flights booked after 10/10 are no longer subject to changing to non-refundable even if changes are made to the booking. Of course, this doesn’t affect non-refundable fares.
Southwest Refundable Fares:
- Business Select fares
- Award Flights
- Senior fares
- Anytime fares
I’ve never flown Southwest but I’d imagine refundable fares and flexibility is the reason most people do. I suppose the Companion Pass doesn’t hurt either! Although, Mark recently wrote about the dark side of the companion pass.
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