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Do Award Stays Count For Hyatt Brand Explorer Perk?
The Brand Explorer perk awards you 1 free night, at a category 1-4 Hyatt, after you have stayed at 5 unique Hyatt brands. There are 13 Hyatt brands so you can actually earn the award twice.
When Hyatt changed their policy on award stays counting towards status this year I wondered if they would also count towards the Brand Explorer perk.
UPDATE: It has been confirmed by numerous readers that award stays do count towards the perk!
I decided to reach out to Hyatt and see what they had to say about it via Twitter. They confirmed that award stays still do not count towards the perk. I took their response at face value and I didn’t really think about it again.
My wife recently got back from the the Grand Hyatt Baha Mar. We have always used my account for all of our Hyatt stays so this would be the first time she would be staying under her own account. I booked the room as an award stay. She did charge a small $19 amount back to the room. That was the only charge on the bill outside of the mandatory service fees they charge even on award stays.
I was checking out her account today while reviewing our upcoming stay this weekend and that is when I saw this:
At this point I am confused, the Grand Hyatt is marked as completed. I conferred with Shawn and he is pretty sure he had it happen once before where he was awarded the stay credit towards the perk on an award stay. He can’t remember if he billed anything back to the room or not.
I am still up in the air on this, I have no idea if award stays are supposed to count or not. All that I can say for sure is that they sometimes do but Hyatt says they shouldn’t. A charge back to your room could be the deciding factor on whether or not it works. I should know for sure after our stay this week and I will update the article accordingly.
Until then let me know of your experience with the Brand Explorer perk. Have you received credit for an award stay in the past? And if yes did you charge anything back to the room?
Miles to Memories has partnered with CardRatings for our coverage of credit card products. Miles to Memories and CardRatings may receive a commission from card issuers.