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Delta’s Flight Delay Response Was Beyond Impressive
I recently traveled to Las Vegas for a quick trip to review all of the Total Rewards Diamond Lounges (review coming this weekend). I had booked a red-eye flight home Saturday evening. Red-eye flights don’t bother me when I am flying east since I think it helps some with jet lag. Plus Sunday flights were crazy expensive and I was able to snag a first class seat for 22.5K Virgin Atlantic miles. That is only 18,000 Membership Rewards points with the current 30% transfer bonus. A storm rolled in a few hours before my flight and that dreaded delay text went out but Delta’s flight delay response was beyond impressive.
Delta Actually Gave Me Options
As most of you know, US legacy carriers are not the best at dealing with flight delays. I am looking at you American Airlines in particular. But something happened this time that surprised me and I wish they would do it more often.
I was alerted about an hour and a half delay 4 hours prior to scheduled departure. My Midnight flight was now scheduled for 1:30am. I was not looking forward to that but there was a huge wind/lightning storm coming through town so it didn’t surprise me.
The surprising thing was that Delta sent me an option via their app to reschedule my flight for no charge. I was shocked by this. No need to call in and talk to an agent and reschedule. They also had first class space on a late morning flight I could snag. I had never had this happen before and I am not sure if it was because I was a first class passenger or if this is the new norm for Delta. It left me feeling valued and took away some of the frustration of the delay.
It is a brilliant move on Delta’s part since giving people options makes them feel better about their situation. Even if they decide to just go ahead with the original flight, like I did, they feel better about it. There is no reason this shouldn’t be offered more often. It would actually free up their agents and call centers etc. I assume that this was offered since I was a first class passenger though.
I am curious to hear from my amazing readers, all 4 of you :), if you have ever had a similar thing happen with any US airlines. Were you a first class passenger or just an economy passenger when it happened?
Delta’s flight delay response was extremely impressive, especially since it was a shorter delay that could not be avoided. If it had not been for the 3 hour time difference I would have taken them up on the offer.
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